You can set up an autoresponder to automatically send an email. Email autoresponders are
automatically sent based on event triggers, such as opt-ins or dates.
Before you begin
You must create the preference center, opt-in, or opt-out web form first.
About this task
Automatically send an email in response to certain event triggers, such as:
- Receipt of an opt-in or edited profile information in a preference center (web form submits,
double opt-in confirmation).
- A custom API action from a web form that you created for the database or reply-handling
responses.
- Autoresponder, event-triggered sends for email and mobile channels can also be done in
programs that use a wider variety of event triggers. Use the Autoresponder blueprint to get started.
Note: To assign an email autoresponder to a specific reply handling domain, see the replies content
in Email Response Settings.
For more information about how to set up an email autoresponder, watch the following video: http://cdn.training.silverpop.com/training/eng/email/mailings/autoresponder8_demo/index.html.
Procedure
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In the settings for the email template, click Automate.
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Provide the following information:
- Provide a unique name for your autoresponder.
Note: This name cannot include special characters,
such as: | \ / " % ; ( ) & + '. If you have more than 255 characters, the
system truncates the email name. This name is not visible to contacts.
- For the contact source, select Database.
Note: Do not select query or
contact list.
- Suppression lists. To select one or more suppression lists, click
Add.
- Select a location. Private folders can be accessed only by you. Shared folders can be accessed
by anyone in your organization.
- Create a subject line that you want to appear on the message. You can also enter any combination
of personalization and dynamic content.
- For the from and reply-to addresses, use the same domain for both to avoid being blocked by
ISPs.
- Provide tags to organize and report on data by applying keywords. Click the drop-down arrow to
select from a list of tags.
- If the email uses a custom opt-out link, select it from the drop-down list.
- To change the number of emails each contact receives within a specified time period, change the
Maximum Messages per Contact/In the Last x Days settings.
- To include content on the HTML or Text Only tabs for
your email, select Include Email Bodies.
- To send the auto-response after the selected event occurs, select Set up as
Autoresponder Based on Trigger Event. If you want the contact to submit a standard
opt-in or preference form, you must tie a web form to this email. If you select
Custom as the trigger event, you must use the SendMailing API call.
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Preview any warnings and errors.
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Click Automate.
The email appears in the Autoresponder tab on the Email and
template page. When contacts opt into this database, they receive the automated
message.