Solving Network Problems with Help Desks

You can solve problems on the network by using automated help desks. You use the AON: Help Desk panel to display all of the help desks that are available to you. The help desks for all of the components function similarly, but the displays and options vary according to the needs of the type of network.

Any automation component that has a defined help desk is displayed as an option on the AON: Help Desk panel. You can use help desks to display color-coded pictures of how resources are connected to networks, stop and start resources, perform problem determination, and issue commands to solve network problems.

This chapter describes how to use the AON: Help Desk panel. Using the SNA Help Desk provides an overview of the SNA Help Desk.

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