Scenario: Using Watson Care Manager in a specialty court
In this scenario, we walk through how a care team that is working in a specialty court can use Watson™ Care Manager to manage an individual's care journey through a drug court program. We meet a multidisciplinary team working in the court and using Watson Care Manager to collaborate and manage their clients' care. The team that includes the following people and roles, a court intake officer who is called Carrie Smith, a Health Clinician called Susan Jones, a community college counselor called Jason Tucker, a Probation Officer called James Watson, and heading up our care team, Judge John Matthews.
Before you begin
Step 1: Identifying that an individual is suitable for the drug court program
Mark Miller is an individual living in the specialty court district who has been referred to the justice system for non-violent law violations. Before he is accepted into the drug court program, he must be registered, screened and deemed eligible for treatment and supervision by the court.
Procedure
Step 2: Creating a care plan for Mark
Susan, the Health Clinician, steps in at this point. She reviews Mark's initial screening information so that she understands Mark's background. Then, she conducts drug, alcohol, and mental health questionnaires and assessments. She creates a care plan for Mark and assigns him some goals to achieve as well as some actions to help him achieve his goals. As Mark is attending community college and will need community support to achieve his goals, Susan registers Jason Tucker, a counselor in the college as care team member.
Procedure
Step 3: Ongoing care of the client
While Mark works to achieve his goals, the team monitor his progress and track it in Watson Care Manager.
Procedure
Step 4: Assessment and multidisciplinary team review of the client
As Mark completes his court attendances, the team meet to review Mark's progress. They use the Notes Highlights feature of Watson Care Manager to quickly see the notes and observations about Mark that are most relevant to people with their role. Each team member captures their own notes. Mark has made good progress and is expected to complete the program and so he is given a court date.
Procedure
Step 5: Court appearances
Before the court appearance, Judge Matthews reviews Mark's progress. During the appearance, Judge Matthews can discuss Mark's progress with him and refer to Mark's summary view for a quick reminder of key points. If the Judge wants to see more information on any of the items on Mark's summary pages, he can click the item to quickly see the details.
Procedure
Step 6: Program graduation and maintenance
As Mark has successfully completed the drug court program, Judge Matthews updates his notes and graduates Mark from the program.