Administrative console - browser connection problems

This topic describes problems that you can have when logging into the administrative console from a browser.

Review the following information to resolve your browser problem.

If you are able to bring up the browser page, but the console behavior is inconsistent, error-prone, or unresponsive, try upgrading the browser you are using. Older browsers may not support the administrative console's features. For a listing of supported web browsers, see the Supported hardware and software web page.

Check to see if the problem has been identified and documented using the links in Diagnosing and fixing problems: Resources for learning. If you do not see a problem that resembles yours, or if the information provided does not solve your problem, contact IBM® support for further assistance.

Check the following list for your problem and how to solve it:

An error can occur when a single user that uses multiple instances of the Mozilla to log into the administrative console

When a single user logged into an operating system tries to use multiple instances of the Mozilla browser, the first user ID that logs into the administrative console is the current user. This situation occurs because the browser windows share a single process.

To resolve the problem, do one of the following actions:
  • Have single users logged into an operating system use a single instance of the Mozilla browser to log into the administrative console.
  • If the operating system allows multiple users on an operating system, have each user log into the operating system with a different user ID and bring up a single instance of the Mozilla browser.

Mozilla user selects a check box on a collection table and receives an error

A user on Mozilla browser Version 1.4 selects a check box on a collection table, presses Enter, and receives an error.

To resolve the problem, do one of the following actions:
  • Explicitly select a button of interest on the administrative console panel instead of pressing Enter.
  • Use a later version of a supported Mozilla browser.
  • Use a supported version of a different browser.

Mozilla user enters an invalid ID or password and receives an error message

A user on Mozilla browser Version 1.4 enters an invalid user ID or password, presses Enter, and receives an error message. Clicking OK fails to refresh the administrative login screen

To resolve the problem, do one of the following actions:
  • Use a later version of a supported Mozilla browser.
  • Use a supported version of a different browser.