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copyright: years: 2017, 2018 lastupdated: "2023-02-12"

What's new in Voice Agent Insights

Note that Voice Agent Insights is currently in beta. For more information, see the Voice Agent Insights announcement.

Learn about the latest updates and enhancements to Voice Agent Insights.

##Version beta 0.0.1

The following changes are included in this release:

  • OpenID support for security including an OpenID Provider, session timeout support and a new logout button.
  • The default user no longer has access to transcriptions. To access transcriptions the deployer must now create an external registry.
  • UI enhancements.

Note: The Insights dashboard now requires integration with an OpenID Provider for authentication and authorization.

##Version alpha 0.0.4

  • Improved security options. Voice Agent Insights clients can now define user roles. The user roles allow different levels of access to the Voice Agent Insights data. See Voice Agent Insights security for more information.
  • Added 'Agents' tab to the dashboard user interface. This provides a list of the available voice agents.
  • The Voice Agent Insights REST API is now available with OpenAPI. See Voice Agent Insights REST API.
  • Added support for Cloudant proxy.
  • Logging environment variables have been added.

##Version alpha 0.0.2

Added two optional configuration items to the config.json file.

Note: These configurations are no longer valid in version 0.0.4.

Table 4. Optional configuration items added in version 0.0.2
Configuration item Default Value Description
CLOUDANT_TRANSCRIPT_INDEX transcription (Optional) This configuration item is for Voice Gateway users. The index that is written to each transcription record. This should be set to the same value as the REPORTING_TRANSCRIPTION_CLOUDANT_EVENT_INDEX configuration item in the Voice Gateway.
CLOUDANT_CDR_INDEX cdr (Optional) This configuration item is for Voice Gateway users. The index that is written to each CDR. This should be set to the same value as the REPORTING_CDR_CLOUDANT_EVENT_INDEX configuration item in the Voice Gateway. Note: When this configuration item is created or updated, you will need to delete the "cdrDesignDoc_x.x.x.x" design document from the Cloudant CDR database.