Resolving installation and upgrade problems

Resolving installation problems with IBM® Tivoli® Storage Manager server can involve reviewing log files, reinstalling the server, or several other possible options.

For the latest information about issues that might occur during an upgrade and how to resolve them, go to the Support Portal.

Installation log files
If errors occur during the installation process, these errors are recorded in log files.
Installation wizard fails to start
The IBM Installation Manager requires gtk libraries to support the graphical user interface (GUI) on AIX® systems. If these libraries are not installed before you install the Tivoli Storage Manager server, the installation might not start. An error about missing gtk libraries is issued.
Resolving GSKit installation problems
When you use the Tivoli Storage Manager installation software, the correct Global Security Kit (GSKit) version is installed automatically.
Server instances are not created during an upgrade
When a connection cannot be established, the installer cannot recreate your IBM Tivoli Storage Manager server instances. You must manually recreate your server instances.
Resolving a stopped uninstallation process
An expired DB2® instance user password might cause the IBM Tivoli Storage Manager uninstallation process to stop before it completes.
Client automatic deployment did not upgrade the client software
If the deployment schedule completes but the client software is not upgraded to the target level, review the log files on the client system.