Secured Connectivity

The IBM Technical Support Appliance (TSA) solution includes

IBM appliance that discovers and shares data-center hardware and software information with IBM Support.
Correlated proactive service reports that IBM shares with the client.

For details about the connectivity, security, and service information that is transmitted when TSA communicates with the IBM Service Delivery Center (SDC) go through the following sections.

For security and connectivity information that is related to end points that TSA communicates within a customer's network, refer, Configuring the Technical Support Appliance