Installing Rapport on Windows

This procedure explains how to download and install Rapport.

To view a list of supported operating systems and browsers for Rapport, see the following page: https://trusteer.secure.force.com/support/articles/en_US/FAQ/supported-platforms/p.

Procedure

  1. Go to the login page of your organization. If your organization offers you Rapport for download, you will see a splash screen that displays a Download Now! button.
  2. Click Download Now!.
  3. Run the RapportSetup.exe file. Another dialog box appears a few seconds later, asking "Do you want to allow the following program to make changes to this computer?"
  4. Click Yes. A dialog box with the following text might appear.

    You are attempting to install Trusteer Endpoint Protection using a Windows standard user account. Installation using this type of account does not allow Trusteer Endpoint Protection to provide advanced malware removal and may leave your computer at risk, therefore, you must install it using administrator permissions.
    To provide Windows administrator permissions and continue with the installation click Install.
    If this computer belongs to an organization, you may need to contact your IT department.

    This message indicates that you are currently logged in using a standard user Windows account. IBM recommends installing Rapport from an administrator account.

  5. Click Install. A prompt appears requiring you to enter the administrator password.
    Note: If you are unable to install Rapport with administrator permissions, you can close the dialog box. You will not be prompted for the administrator password and the installer will close.
  6. Enter the password and click Yes to continue. A dialog box with the following text appears.

    Firewall or antivirus software may show alert dialogs related to this installation.
    Please allow any RapportSetup or RapportService programs to proceed if you see one of these alerts by selecting an option such as:
    - Unblock
    - Yes
    - Allow
    - Permit
    If the installation fails you may want to temporarily disable your antivirus or security software and try again as antivirus or personal firewall that is set to a very high level of protection could cause installation to fail.

  7. Click OK. Rapport downloads.

    The Trusteer Endpoint Protection Installation wizard appears.

  8. If you need Rapport to be compatible with screen readers, click Advanced. The Advanced Options screen opens. Select the I have a visual impairment, color blindness and/or regularly use assistive screen reading technologies check box, and then click Continue. This mode enables compatible screen readers to narrate Rapport menus and dialogs and ensures that Rapport does not prevent screen readers from narrating browser contents. It also disables visual code challenge security dialogs that appear when you stop or uninstall Rapport required for several actions such as stopping and uninstalling it.
    Note: Do not select the I have a visual impairment, color blindness and/or regularly use assistive screen reading technologies check box unless you are installing Rapport on a computer that uses screen reading software. This setting disables some security features.
  9. If you agree with the terms in the license agreement, click I accept the terms in the license agreement.
  10. Click Install. The installation proceeds. When the installation is finished, the Finish button appears in the wizard.
  11. Click Finish. After a few seconds, Rapport opens a new browser window to perform a short compatibility test. When the test is complete, Rapport opens a page in your browser.

    The installation is complete.

    Tip: If you are using Google Chrome, Mozilla Firefox, the new Microsoft Edge (version 84 or later), or the legacy Microsoft Edge (version 16 or later), you must enable the corresponding browser Rapport extension. See Using the Google Chrome Extension, Using the Mozilla Firefox Extension, Using the Microsoft Edge Extension, and Using the Legacy Microsoft Edge Extension.