Service areas tab

Use this tab to specify the service provider, provider type, and other service-level agreement (SLA) details for the record.

Service provider section
Use this section of the form to identify the service provider, provider type, and logo image for this service provider.
Details section
Use this section of the form to identify the contract type, provider rating, and provider type for the record.
Default matrix SLA values section
Use this section of the form to identify the default priority, default durations, and other default service-level agreement (SLA) details for the record.
Default service charge type section
Use this section of the form to identify the default type of service charge for the record.
Request class (for services) section
Use this section of the form to identify the request classifications that apply to this service provider.
Service class (for materials) section
Use this section of the form to identify the service assignment classifications that apply to this service provider.
Service geographies section
Use this section of the form to identify the service geographical areas that apply to this service provider.
Service locations section
Use this section of the form to identify the service locations that apply to this service provider.
Customer organizations section
Use this section of the form to identify the customer organizations, agencies, or departments that apply to this service provider.
Material matrix records section
Use this section of the form to identify the material matrix records that apply to this service provider. Activate the lease or agreement record to generate the matrix records. The generated records include all combinations of service assignment classifications, service geographical areas, service locations, and customer organizations that are found in their respective sections.
Service matrix records section
Use this section of the form to identify the service matrix records that apply to this service provider. Activate the lease or agreement record to generate the matrix records. The generated records include all combinations of request classifications, service geographical areas, service locations, and customer organizations that are found in their respective sections.

Parent topic: Common form tabs