Remote code load firmware update in progress

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This section describes what will occur when the Remote Code Load operation begins and is in progress.

  • While an IBM support agent will provide email notification that your Remote Code Load operation began, this can also be confirmed using the Manage Remote Firmware Updates task during the Remote Code Load.
  • One call home case per target system updated will open for monitoring purposes during your Remote Code Load operation. These cases are a normal part of the Remote Code Load operation and will be closed by IBM support.
    • HMC RCL cases will contain the following subject: CALL HOME - REMOTE CODE LOAD PROB TYPE: M CPN: ## REF: E502F743
    • SE RCL cases will contain the following subject: CALL HOME - REMOTE CODE LOAD PROB TYPE: M CPN: ## REF: E002E7B6
  • While the Remote Code Load firmware update is in progress, it cannot be canceled.
  • If you are tracking the progress of an HMC RCL firmware update through its own Manage Remote Firmware Updates task, you may briefly lose visibility to this progress tracking when the HMC reboots.
  • A feature that allows for additional details about the Remote Code Load operation progress to display in the Manage Remote Firmware Updates task is available on:
    • Driver 61 (Version 2.17.0) HMCs
    • Driver 51 (Version 2.16.0) HMCs that have bundle H16 or above installed and at least on z16 SE at bundle S21 or above defined.
      The enablement of this feature can be checked on a Driver 51 (Version 2.16.0) HMC through the Manage Firmware Features task, in which the "Support for determinate in progress Remote Code Messages" entry will display as "Enabled".
      Note: After installing the enablement bundles on your Driver 51 (Version 2.16.0) HMCs and SEs, you may need to reboot your HMC using the Power Off or Restart task for the features described previously in this section to display as "Enabled".
  • The progress displayed for your Remote Code Load operation may vary depending on configuration. Please see the section that applies to your situation.
    • An HMC without the feature enabled:
      • Displays the status of an ongoing Remote Code Load operation as "In Progress" for itself and all defined SEs
      • Once the Remote Code Load operation completes, it will no longer display in the Manage Remote Firmware Updates task
        Firmware update with Status In Progress.
    • An HMC with the feature enabled:
      • Displays Remote Code Load operation in the “Updates in-progress” table with a status of “Updating” for defined Driver 51 SEs that are below bundle S21 and all defined Driver 41 SEs
      • Displays Remote Code Load operation in the “Updates in-progress” table with a status of “Updating” alongside a percentage for itself, all defined Driver 61 SEs, and all defined Driver 51 SEs at or above bundle S21.
        Remote Code Load operation in the “Updates in-progress” table with a status of “Updating”
        Clicking on “Updating” will display a pop up with additional information pertaining to what step the Remote Code Load operation is currently on as well as a description of the step.
        Remote Code Load operation in the “Updates in-progress” table with a status of “Updating” – Additional information
        The "More details" drop down on this pop-up will display the steps that have been completed in addition to the remaining steps.
        Remote Code Load operation in the “Updates in-progress” table with a status of “Updating” – More details dropdown
        Note: The percent progress correlates to one of the steps that comprise a Remote Code Load operation, which can cause the percentage to abruptly jump between steps.
      • Once the Remote Code Load operation completes, a record of it will display in the "Completed Updates" table of the Manage Remote Firmware Updates task.
        “Completed Updates” table of the Manage Remote Firmware Updates task.
        The Remote Code Load entry for a completed update will display one of the following statuses:
        Completed
        The Remote Code Load operation completed successfully. Clicking “Completed” will display the a pop-up similar to the following that shows all steps completed:
        “Completed Updates” status: completed.
        Note: A checkmark will not display next to the mirror step for an HMC Remote Code Load record, as this step is not performed on HMCs.
        Pending
        The Remote Code Load operation completed successfully and left pending conditions that will need to be manually cleared afterwards by the user. Clicking “Pending” will display the a pop-up similar to the following that shows all steps completed:
        “Completed Updates” status: pending.
        Notes:
        • The task used to the manage the pending conditions (listed under the yellow progress bar) may vary.
        • This status indicates that an RCL operation left a pending condition on your CPC and will remain as “Pending” even after the pending condition is cleared.
        Failed
        The Remote Code Load operation encountered an issue and therefore did not complete successfully. The IBM Support agent remotely monitoring your Remote Code Load will reach out soon with additional information. Clicking “Failed” will display which step the failure was encountered at:
        “Completed Updates” status: failed.
      When the Remote Code Load firmware update completes, IBM Support relays the successful completion status by the email contact information supplied in the initial Remote Code Load request on Resource Link.
      Note: If the Remote Code Load firmware update does not complete successfully, IBM Support will contact you with the details of the failure and the follow-up actions. These actions might result in IBM support recommending SSR dispatch to your site, if necessary.