Getting started details for IBM Support Insights

Registering and Getting Started details

To register and get started with IBM Support Insights, first you need to create an IBMid account with a valid e-mail address. In order to do so - use the secure registration form for your registration.

IBMid is the common single sign-on mechanism used on all IBM websites and applications.

Users not currently registered with IBM Support Insights enter an interactive demo version of the application upon registering, with sample customer data.

Accessing IBM Support Insights

After you have already registered and have your IBMid, you may directly log into IBM Support Insights. For details on how to do so, go to the Common tasks page.

You will have access to the demo experience, with sample customer data, immediately after registration. Users previously registered by their administrator bypass the demo experience and access their client details directly. In order to get access to an existing client account, please reach out to the respective account manager so that you may be granted such access.

Once you have access to more than one client accounts, you will be able to switch between them. For details on how to do so, go to the Navigation page.

If you have no IBMid yet

A prerequisite for any user to log into the application is to have an existing IBMid or create one using the secure registration form. See the logging in section for more details.

Creating a client profile

With an active IBM support or maintenance agreement, clients gain access to and may use IBM Support Insights in order to gain a deeper understanding of the risks their IT environment is exposed to. Insights and risks are dependent on IT assets details, hence by providing more IT landscape data, the clients' overall experience will be improved. By default, we will populate the base data using contractual information we have for each client. We also provide several additional ways to update IT data, both manually and automatically. Please, see data options for more information on how to augment the data provided to IBM Support Insights.

Then, when you are ready to get started, contact us at ibmsi@us.ibm.com to get onboard IBM Support Insights.