You can change the delivery method, update the pickup store, and edit or add a new
shipping address for each order line.
About this task
You can edit only the Ship and Pickup order lines and you can only change the delivery method
from Ship to Pickup or vice versa. You cannot change the delivery method of an order line from Ship
or Pickup to Carry.
Procedure
- Log in to Sterling Store
Engagement.
- To search for orders, use either of the following
methods:
- From the application menu, select Customer service to search by using
the Find order portlet.
- Click the search icon on the status bar and select the search type as
Order to search for orders globally from any page.
- Enter or scan the order number that you want to modify.
Alternatively, use Advanced search to search for the order by using the
customer details. For more information about finding orders, see Finding orders.
The Order summary
page opens.
- Click Edit.
Note: You cannot modify an order that is already canceled, shipped, or carried.
The Edit order page opens.
- Click Edit delivery method to change the delivery methods of
products in an order line.
In the
Edit delivery method window, select the corresponding tab to
view the availability for each delivery method.
If you select Ship as the
delivery method, update the address.
If you select Pick up as the
delivery method, search for a store or select a nearby store that has the product
available.
- Click Save.
A confirmation message is displayed
and the
Order summary page opens.
Note: When the delivery method of a scheduled
order line is changed from Ship to Pick up or vice
versa, the status of the order line changes from Scheduled to
Unscheduled. The order line status is displayed as Unscheduled in
the Order summary page even if you quit the Edit order
page without saving.
