Resolving upgrading issues

If you can't upgrade the data collector, download and install the latest version of the data collector.

Before you begin

If you want to contact IBM® support to help determine the cause of the issue, removing the data collector directory and files will prevent a thorough analysis. Therefore, from the deployment directory of the data collector, ensure you collect the version.txt file, the /log directory that contains all of the log files, and any JAVA error files.

About this task

To ensure that the new collector can be installed properly, you complete the following actions:
  • Ensure that your user name is assigned the Administrator role
  • Uninstall the current version of the data collector
  • Remove the data collector directory and files
  • Download and install the data collector

Procedure

  1. On the server where you installed the data collector, open a command window.
  2. Go to the directory where you installed the data collector.
  3. Complete one of the following actions:
    Operating systems Actions
    Windows Run the uninstallDataCollectorService.bat script.
    AIX® or Linux® Run the uninstallDataCollectorService.sh script.
  4. Delete the data collector directory and files.
  5. From the Configuration menu, click Data Collectors.
  6. Click Deploy Data Collector.
  7. Complete the steps for downloading and installing the data collector.

Results

The latest version of the data collector is installed.