CTGGR0003 Imported Microsoft 365 users: no_of_users
Explanation
This message is for informational purposes only.
System action
User response
No action is required.
CTGGR0007 office365_feature - account_name - The backup task completed.
Explanation
This message is for informational purposes only.
System action
User response
No action is required.
CTGGR0008 office365_feature - account_name - The restore task completed.
Explanation
This message is for informational purposes only.
System action
User response
No action is required.
CTGGR0009 office365_feature - account_name - The task ended with a failed status.
Explanation
This message is for informational purposes only.
System action
User response
Review the job log file for related messages and actions. The next time the job runs, processing of the failed objects is attempted again.
CTGGR0010 office365_feature - account_name - no_of_objects items processed
Explanation
This message is for informational purposes only.
System action
User response
No action is required.
CTGGR0011 office365_feature - account_name - processed items: no_and_name_of_objects (success: no_of_directories, skipped: {4}, failed: {5})
Explanation
The summary information about the number of backup objects.
System action
User response
No action is required.
CTGGR0012 office365_feature - account_name - processed items: no_and_name_of_objects (success: no_of_directories, skipped: {4}, failed: {5})
Explanation
The summary information about the number of restored objects.
System action
User response
No action is required.
CTGGR0013 office365_feature - account_name - Failed to log in to Microsoft 365.
Explanation
This message is for informational purposes only.
System action
User response
Check that you provided the correct values for the Tenant ID, Client ID, and Client Secret in the Microsoft 365 agent application host configuration. Refer to the IBM Spectrum Protect Plus documentation and check that all the required privileges have been assigned to the Azure application.
CTGGR0014 office365_feature - account_name - Account not found.
Explanation
This message is for informational purposes only.
System action
User response
Log in to the Microsoft 365 tenant and check that the required license is assigned to the account.
CTGGR0015 office365_feature - account_name - The account has no license assigned.
Explanation
This message is for informational purposes only.
System action
User response
Log in to your Microsoft 365 tenant and check that the required license is assigned to the account.
CTGGR0016 office365_feature - account_name - The task has been throttled by Microsoft 365 services. The agent must wait before continuing.
Explanation
Microsoft 365 tenant services have been throttled by Microsoft. Throttling is normal and it is a result of M365, which ensures that it can keep the system healthy and fast for its users. When a throttling threshold is exceeded, Microsoft Graph limits further requests from that client for a time. This limitation can happen when the job is running against an overloaded Microsoft 365 instance.
System action
User response
Throttling can occur when a Microsoft 365 tenant is overloaded. If the throttling persists, reduce the number of simultaneously processed accounts in the Microsoft 365 application host configuration.
CTGGR0018 office365_feature - account_name - The following error occurred during processing: (503). The service is temporarily unavailable for maintenance or is overloaded.
Explanation
This message is for informational purposes only.
System action
User response
Retry the operation.
CTGGR0019 office365_feature - account_name - The following error occurred during processing: (500) There was an internal server error while processing the request.
Explanation
This message is for informational purposes only.
System action
User response
The request could not be processed because the Microsoft 365 services on the remote server returned an error. Retry the operation later. If the problem persists, contact IBM Software Support.
CTGGR0020 office365_feature - account_name - The following error occurred during processing: (504) Gateway timeout.
Explanation
This message is for informational purposes only.
System action
User response
The request could not be processed because the Microsoft 365 services on the remote server returned a timeout error. Retry the operation later. If the problem persists, contact IBM Software Support.
CTGGR0021 office365_feature - account_name - The following error occurred during processing: Time zone not supported.
Explanation
This message is for informational purposes only.
System action
User response
Refer to the process log to see which events or objects were not restored.
CTGGR0022 office365_feature - account_name - The following error occurred during processing: Network error: No connection.
Explanation
This message is for informational purposes only.
System action
User response
Check the network status and the configuration on the application host.
CTGGR0023 office365_feature - account_name - The following error occurred during processing: Network error: Could not resolve DNS hostname.
Explanation
This message is for informational purposes only.
System action
User response
Check the DNS server configuration on the application host.
CTGGR0024 office365_feature - account_name - The following error occurred during processing: Network error: Connection reset by peer.
Explanation
This message is for informational purposes only.
System action
User response
The Microsoft 365 services on the remote server have reset the connection. Retry the operation.
CTGGR0025 office365_feature - account_name - The following error occurred during processing: Network error: Broken pipe.
Explanation
This message is for informational purposes only.
System action
User response
Retry the operation.
CTGGR0026 office365_feature - account_name - An unexpected error occurred when processing the job.
Explanation
This message is for informational purposes only.
System action
User response
Review the job log file for related errors and warnings. Fix any issues and retry the operation. If the problem persists, contact IBM Software Support.
CTGGR0027 office365_feature - account_name - OneDrive is not available.
Explanation
This message is for informational purposes only.
System action
User response
Log in to your Microsoft 365 tenant and check the OneDrive status for the specified account.
CTGGR0030 The import job failed.
Explanation
This message is for informational purposes only.
System action
User response
Review the messages in the job log for related messages and actions. If the error persists, contact IBM Software Support.
CTGGR0031 Invalid Microsoft 365 credentials have been entered. Cannot log in to the Microsoft 365 tenant.
Explanation
This message is for informational purposes only.
System action
User response
Check that you provided the correct values for the Tenant ID, Client ID, and Client Secret in the Microsoft 365 agent application host configuration. Refer to the IBM Spectrum Protect Plus documentation and check that all the required privileges have been assigned to the Azure application.
CTGGR0032 office365_feature - account_name - The following error occurred during processing: Path is too long.
Explanation
This message is for informational purposes only.
System action
User response
Refer to the process log to see which events or objects were not restored. If you are restoring data to an alternative path, specify a shorter path name and retry the job.
CTGGR0033 office365_feature - account_name - The following error occurred during processing: Unable to deserialize body.
Explanation
This message is for informational purposes only.
System action
User response
Refer to the process log to see which object was not restored or retry the operation.
CTGGR0034 office365_feature - account_name - The following error occurred during processing: Connection timeout.
Explanation
This message is for informational purposes only.
System action
User response
The request could not be processed because the connection to the Microsoft 365 services on the remote server timed out. Retry the operation later. If the problem persists, contact IBM Software Support.
CTGGR0035 office365_feature - account_name - the task ended with a partial status.
Explanation
This message is for informational purposes only.
System action
User response
Review the messages in the job log for related messages and actions.
CTGGR0036 The agent prerequisites are not met. On the application host, install the following Red Hat Package Manager (RPM) packages: package_name
Explanation
This message is for informational purposes only.
System action
The backup and restore operations cannot continue until the packages are installed.
User response
Install the required Microsoft 365 agent packages.
CTGGR0037 office365_feature - account_name - The restored message exceeds the maximum supported size for Exchange Online.
Explanation
This message is for informational purposes only.
System action
The restore operation continues and the object is skipped.
User response
Change the default message size restrictions in the Exchange Admin Center (EAC), which requires global administrator role privileges.
CTGGR0038 office365_feature - account_name - Access is denied. Could not connect to the requested Microsoft 365 resources.
Explanation
This message is for informational purposes only.
System action
User response
Verify the permission configuration in the Azure Active Directory (Azure AD) application.
CTGGR0039 office365_feature - account_name - No space left on the device.
Explanation
This message is for informational purposes only.
System action
User response
Make sure that the storage has enough free space for the backup operations.
CTGGR9007 office365_feature - account_name - Object object_name could not be protected because the source object does not exist.
Explanation
This message is for informational purposes only.
System action
The backup operation continues and the missing object is skipped.
User response
The corrupted data could not be fixed. The OneDrive object has been deleted or moved and cannot be downloaded again.