Restore Exchange Online Data

Search mode – Define a mailbox as the search scope and then use the properties to search for the items within the mailbox. Refer to the steps below:

1. In the Name field, enter or select a mailbox. The default search condition is to search the backup data of that mailbox within the last backup cycle.
2. In the Backup Time Range field, the time range of the last backup cycle is displayed by default. Click the Calendar () button to customize the backup time range. The start date must be earlier than the end date. You can click Reset if you want to reset the settings. Click OK to save your customization.
3. Select Mailbox, Folder, or Mailbox Item from the Level list for the items you want to search. If you want to search for all folders or mailbox items within the selected mailbox, you can leave the search conditions empty. To search for specific folders, enter the folder name or the keywords in the Folder Name field; to search for the Mailbox Item level items, you can configure the following search conditions: Subject, Sent From, Sent To, and Date Sent ,and turn on/off the switch to configure whether to Search exclusively for mail items that contain attachments.
4. Click Search to search the items according to the conditions you configured. The search conditions and the search results are displayed. The results include all backup items which meet the search conditions in Exchange Online mailboxes, Group mailboxes and Teams mailboxes. The search results table will display a maximum of 500 items. You can edit the search conditions and click Search to adjust the search results.
5. Find and select the item you want to restore from the search results. In the Recovery Point column, click the Calendar () button to select a backup job that backed up this item at the status that you want to restore, and click Apply.
6. You can preview an email by clicking its subject. In the preview window, use the buttons located in the upper-right corner to download, print, or generate a public link for the email. When downloading the email, set a password. This password will be required to open the downloaded email. When generating a public link, set both an expiration date and a password to ensure security.
   Note: Emails that have sensitive labels with encrypted data or contain archived data cannot be previewed.
7. Click the Restore button above the search result table to restore all selected items.
8. Proceed to step 3 to continue with the Restore settings.

Calendar mode – Find a backup job that backed up the items at the time of the status you want to recover, and then search and select the items from the backup data of that backup job.

1. In the calendar, all backup jobs of Exchange Online are displayed. You can select whether to display the finished with an exception or failed jobs in the calendar by selecting the Include jobs with only partial backup data option. Note that the data of these jobs may be incomplete. Hover over a backup job to show the backup job details.
2. Select a backup job. By default, all backup data of Exchange Online within the backup cycle (excluding deleted contents) is displayed in the table. To include deleted contents, click the Show data field and select All backup data within the backup cycle. You can also select the Backup data only from this recovery point option to only show the data backed up in the selected backup job.
3. You can enter keywords to search the items, or you can click the backup data to browse the items you want to restore. For mailbox items, you can sort the Name, Sent from and Sent time columns it either ascending or descending order.
4. You can preview an email by clicking its subject. In the preview window, use the buttons located in the upper-right corner to download, print, or generate a public link for the email. When downloading the email, set a password. This password will be required to open the downloaded email. When generating a public link, set both an expiration date and a password to ensure security.
   Note: Emails that have sensitive labels with encrypted data or contain archived data cannot be previewed.
5. The following actions are provided for the restore:
   • You can select the items you want to restore, and then click the Restore button above the table to restore all selected items directly at the same time. Note that you can only select the items at the same level in this way. Then, proceed to step 3 to continue with the Restore settings.
   • To restore mailboxes, you can select the mailboxes you want to restore, and then click the Queue for restore button above the table to add them for batch restore. To import multiple mailboxes from a CSV file, click the Bulk import to queue button.
   • After adding all desired mailboxes to the queue, click the Restore queue() icon at the top of the page, and then click the Restore button to restore the mailboxes in one restore job.
     In the Queue for restore panel, you can also click the Want to bulk import objects to the queue? link to import multiple mailboxes from a CSV file.

     Note: In the restore process, the Exchange Online mailboxes in the Restore queue will be restored sequentially from first to last as listed. The objects in the Restore queue are ordered by their addition time, from oldest to newest. The batch import maintains the order of objects as specified in the uploaded template.

     If you leave the recovery point, the restore queue will be cleared.

• Attach will restore the backup data as child objects beneath the selected node. For example, if you want to restore a folder to another folder and select Attach, the restored folder will become the subfolder of the destination folder.
• Merge will add the contents to the destination node. For example, if you want to restore a folder to another folder and select Merge, the subfolders and contents of the restored folder rather than itself will directly become the subfolders and contents of the destination folder.

• Skip – The destination container settings will remain unchanged.
• Merge – The backup container settings and the content will be merged with the destination container.

• Append – All of the mailbox items will be added to the destination container. This option has the best performance but may result in duplicate items if they already exist.
• Skip – The conflicting destination content will be retained in the destination, and the backup data of the conflicting content will not be restored.
• Overwrite – The conflicting destination content will be removed from the destination, and the backup data of the conflicting content will be restored.