Getting support

For help with resolving issues with IBM Spectrum Control, you can contact IBM® Support or use IBM self-help resources.

To get help from IBM Support and report issues with IBM Spectrum Control, complete these steps:

Log in to the IBM Support portal. If you don't have an IBM ID, go to Create your IBM account and complete the form.
Click Open a case.
Complete the form.
Click Submit case.

Optionally, you can contact IBM Support by phone. In the U.S., call 1-800-426-4968. For other countries, go to https://www.ibm.com/planetwide/.

When you open a case or contact IBM Support by phone, have the following information ready:

The version, release, modification, and service level number of IBM Spectrum Control that you're using.
The communication protocol (for example, TCP/IP), version, and release number that you're using.
The activity that you were doing when the problem occurred, including the steps that you followed before the problem occurred.
The exact text of any error messages.

Videos about the IBM Support portal: Watch a few short videos to learn more about the IBM Support portal:

Collecting and uploading service logs

To help close your case, IBM Support might need you to collect and upload your service logs.

To complete this task, use one of the following methods:

Package and send the logs from the System Management page. See Packaging and sending log files from the System Management page .
Package the logs from the command line and then manually upload the resulting .zip file. See Packaging log files from the command line and sending them to IBM Support .

Use the following resources to learn about and help troubleshoot issues that you might encounter in IBM Spectrum Control.

IBM Support page for IBM Spectrum Control: View, start, or contribute to IBM Spectrum Control community discussions, view supplemental resources, or chat with IBM Watson®.
Fixes: Find and download the latest fixes and updates for IBM Spectrum Control.
Product updates and security fixes: Find information about IBM Spectrum Control releases and downloads, security, subscribing to IBM announcements, collaborating with the IBM Spectrum Control team, reporting problems, and End of Support (EOS) details for specific releases of IBM Spectrum Control and related products.
Social media: Watch videos and read blogs to learn more about how to use IBM Spectrum Control to manage your storage environment.