Configuring connection to IBM Call Home Web
IBM Call Home Web allows you to view online support information for one or more IBM storage systems in a consistent and consolidated manner.
The standard Call Home option (see Enabling the Proactive Support and Remote Support options) allows you to set up the Spectrum Accelerate system to automatically send pre-failure or failure notifications to the IBM® Troubleshooting Ticketing System in the IBM Service Center. This information can help IBM Support to better diagnose issues with your systems and proactively assist you in identifying them and in developing an action plan for their fast resolution.
While the standard Call Home information is accessible to IBM® Support only, you can now view the information online through IBM Call Home Web. The information is presented in a consistent and consolidated manner. It includes descriptive events with a link to the repair procedure, generated by the standard Call Home option, an exportable system summary, recommended software levels, and your system information. The solution is also available via a mobile device.
The Call Home dashboard is included in release 3.0 of the IBM Technical Support mobile app. You can download the latest iOS version of the app from iTunes (http://ibm.biz/its-ios), and the latest Android version of the app from Google Play (http://ibm.biz/its-android).
To use Call Home Web, you must first enable the standard Call Home option on your system, as explained in Enabling the Proactive Support and Remote Support options.
Then, add your system to Call Home Web. This operation is authorized to the following Spectrum Accelerate user roles:
- Storage integration administrator
- Storage administrator
- Application administrator
To add your system to Call Home Web, one of the above Spectrum Accelerate users must issue the custom event similar to the following, but with properly substituted information values:
custom_event custom_event_description="PMR_TEST: Test Call Home:
Contact Name = 'Chris Moore': Contact Phone Number = '720-659-1702':
Contact Email Address = 'cbmoore@us.ibm.com': ICN = '0818478'"
Upon receiving this event, the IBM Service Center generates a test event and establishes an association with your system.
- Go to the System Details page and click Remove System from Call Home Web.
For comprehensive information about Call Home Web, see IBM Call Home assistance webpage.