Reset the password on an IBM® Notes® ID
file to change the current password. Typically you do this because
a user has forgotten the current password.
About this task
This procedure applies only to passwords
associated with Notes ID files
used with Notes clients,
and not to service login passwords.
Procedure
- Log on to http://www.ibmcloud.com/social using
the e-mail address and password of a SmartCloud Notes user
with the Administrator role.
- If your account also has the
User role, click .
- In the System Settings section
of the navigation pane, click IBM SmartCloud Notes.
- Click Users.
- If your organization uses partitions, select the partition.
Tip: If you do not know the user's partition, click User
Accounts in the navigation pane to locate the user and
view the partition assignment. Alternatively, if you have the Administrator
role, select All to view the names of users
in all partitions.
- In the Search box, type the beginning
characters of any of the following user values to display the user's
name:
- Distinguished name, for example, Samantha Daryn/Renovations.
- Internet email address, for example, sdaryn@renovations.
- Last name, for example, Daryn.
A
"starts with" search matches values for names that begin
with letters you specify. It does not include results where the specified
letters are simply included in the name. For example, the results
of a search on
ma might include
masmith@renovations and
Kristin
MacGyver, but would not include
tamado@renovations.
Search results can include a maximum of 1000 names. You cannot use
the wildcard character (*) when you search.
- Click the user's name in the search results.
- Under Available actions for this user,
click Reset Notes Password.
- Enter a new password, and then click Save.
The password must be at least eight characters in length.
- Provide the new password to the user in a way that complies
with your company security policies.
Results
After you complete this procedure, the
user can log on to a
SmartCloud Notes server
from an
IBM Notes client
using the new password. After logging on with the new password, the
user is prompted to change the password.
Note: If the Wrong Password
prompt is displayed, tell the user to re-enter the new password that
you provided. If that step does not solve the problem, tell the user
to delete the local ID file and then re-enter the password.
The
user has five days from the time you reset a password to use the password
to log on to a SmartCloud Notes mail
server and download the new password to the Notes client.
If the 5-day limit is exceeded, the user sees the following message
and you must reset the password again:
Contact your
company administrator to have your Notes ID password reset.