For users with IBM® Traveler subscriptions,
including IBM Verse mobile
device users, you can view information about the users' mobile devices.
You can also wipe the device or application to remove sensitive data
from it, for example, if the device is lost or stolen.
About this task
Note the following information about wiping a device:- After you issue a wipe request, the device cannot be used with
the service again unless you cancel a pending wipe or reactivate the
device.
- If you remove a user's IBM Traveler subscription,
the device information is no longer available in the service and you
cannot perform this procedure. In this case, the user can request
a device reset through the mobile carrier.
- If you cancel a pending wipe, the data is not wiped from the device.
- Wipe options can be shown for devices that do not
support them. If you select a wipe option, the status field indicates
if a device does not support it.
- If a wipe is done outside the Traveler service,
for example, if a user resets a device, the status is not shown.
Procedure
- Log on to the service as an administrator.
- If your account also has the
User role, click .
- In the System Settings section
of the navigation pane, click IBM SmartCloud Notes.
- Click Users in SmartCloud Notes® Administration.
- If your organization uses partitions, select the partition.
Tip: If you do not know the user's partition, click User
Accounts in the navigation pane to locate the user and
view the partition assignment. Alternatively, if you have the Administrator
role, select All to view the names of users
in all partitions.
- In the Search box, type the beginning
characters of any of the following user values to display the user's
name:
- Distinguished name, for example, Samantha Daryn/Renovations.
- Internet email address, for example, sdaryn@renovations.
- Last name, for example, Daryn.
A
"starts with" search matches values for names that begin
with letters you specify. It does not include results where the specified
letters are simply included in the name. For example, the results
of a search on
ma might include
masmith@renovations and
Kristin
MacGyver, but would not include
tamado@renovations.
Search results can include a maximum of 1000 names. You cannot use
the wildcard character (*) when you search.
- Click the user's name in the search results.
- Click Manage IBM Notes Traveler Devices to
see information about the user's device such as the name, the time
it was last synchronized, and the status of a wipe request.
If
you do not see this option, the selected user does not have a IBM Traveler subscription.
- To remove data from the device, click one of the following
options:
Option |
Description |
Wipe Device |
Select this option to remove the Traveler application
and all personal data and settings from the device. After device confirmation,
the device is reset to the factory default settings. This option affects
all users of the device. This option is available only if supported
by the device application. The Verse client for iOS and iOS Apple
v10.x devices do not support this option, even though Wipe Device
action may be shown for these devices in the device list.
|
Wipe Traveler Data |
Select this option to remove only the Traveler application
and its data, but leave personal data on the device. This option affects
only the selected user. |
- If you issue a wipe request, the following options are
available:
Option |
Description |
Refresh Device List |
Shows the status of a wipe request. |
Cancel Wipe |
Cancels a wipe request that shows the status Wipe
pending. |
Reactivate |
Reactivates a device in the service after a wipe request is
complete or fails with an error. |
Results
The following table describes the messages that you might
see in the Wipe status field after you issue
a wipe request and click Refresh Device List.Table 1. Wipe status messagesWipe status message |
Description |
Wipe pending |
Wipe Device or Wipe
Traveler Data was selected. The request will be processed
when the device is turned on. |
Deactivated |
The device was wiped successfully and is no
longer connected to Traveler.
If Wipe Traveler Data was selected, Wipe
Device can still be selected. |
Hard reset failed |
Wipe Device was selected
but the device cannot be reset to factory default settings. This error
usually indicates that the device is an older model that does not
support hard resets. |
Hard reset confirmed |
Wipe Device was selected
and the device confirmed the request. |
Application wipe failed |
A Wipe Traveler Data request
failed. This error can occur for older device models. |
Application wipe confirmed |
Wipe Traveler Data was
selected and the device confirmed the request. |
Not requested |
No wipe has been requested. |