If you use a hybrid environment, you can convert a service
user to an on-premises user. Conversion removes the SmartCloud Notes® subscription
from the user account. You then switch the user to a Domino® mail
server at your company site. After you perform either step 7 or step
8, the user is permanently deleted, and you cannot restore the account.
About this task
Complete Steps 1 - 5 in this procedure to create a replica
of the current SmartCloud Notes mail
file on your on-premises server. By creating a replica, you preserve
the current content of the mail file. If you do not perform Steps
1 - 5, the data will be permanently lost. However, replicating the
mail file is not required. You can instead convert the user to a new
mail file or to an existing mail file that you have on-premises. In
this case, substitute Steps 1 - 5 with your own procedure to create
the user mail file on your server.
After users
are converted to on-premises mail servers, they cannot be delegates
for the mail files of service users.
Perform the following steps
to convert a service user to an on-premises user.
Procedure
- Perform the following steps to create a local replica of
the service mail file on an IBM® Notes client
that can connect to the service:
Note: The owner of a mail
file who uses a managed mail replica already has a local mail file
replica and can skip this step.
- Make sure that you have a SmartCloud Notes subscription
with the User role.
- From the Notes client, log
on to the service using a Notes ID that has
access to the mail file in the service. The IDs of the following users
have access to the mail file:
- The owner of the mail file
- Someone who the owner gives delegate access
- Someone who has access through an entry in a customized mail file
ACL.
- Open the mail file on the SmartCloud Notes server,
following the appropriate procedure in the following table:
Table 1. Opening a mail file in the servicePerson |
Steps |
Owner |
Open your mail file as you normally do. For
example, from the home page, click Mail. |
Delegate |
Open your mail file as you normally do, then
complete the following steps:- In the navigation pane, expand Other Mail.
- Click Open Other Mail.
- Select the name of the mail file owner from the company directory.
|
Administrator with access to the mail file through
a custom ACL |
Determine the mail server name and mail file
name in the service:- From SmartCloud Notes Administration, click Users.
- Click the name of the mail file owner.
- In the Mail servers field, note the name
of the first server that is listed, for example, MAIL16/SCN/RENOVATIONS.
- In the Mail databases field, note the name
of the first database that is listed, for example, data0/20559530/20892244.nsf.
Open the mail file:- From Notes,
click .
- In the Look in field, type the mail server
name.
- In the File name field, type the mail file
name.
- Click Open.
|
- From the open mail file, click .
- Make selections in the Create Replica dialog box:
- In the Server field, be sure to select Local.
- If you plan to use an operating system command to create the replica
on the on-premises server in Step 3, do not select Encrypt
the replica using.
- (Optional) To minimize message loss during the conversion
process, perform the following steps to suspend the account for the
user. Suspending the account stops mail delivery to the Notes mail
file.
- Perform a final replication between the mail file replica
on the SmartCloud Notes server
and the replica on the Notes client.
- Log on to the service as an administrator.
- If your account has
the user role, click .
- From the navigation pane, click User Accounts.
- Click the arrow next to the name of the user being converted
and select Suspend Account.
Note: This
step suspends all of the subscriptions that the user has.
- Replicate the mail file on the client to the on-premises
mail server the user is switching to.
- Adjust the mail file ACL as necessary, for example, to
allow access by on-premises servers.
- Apply an on-premises mail file template to replace the
template from the service.
- Perform the following steps to remove the SmartCloud Notes subscription
from the account of the user.
- Log on to the service as an administrator.
- If your account has
the user role, click .
- From the navigation pane, click User Accounts.
- If you completed Step 2, click the arrow next to the
name of the user to convert and select Unsuspend Account.
- Click the arrow next to the name of the user and select Edit
User Account.
Note: If the user has only a
SmartCloud Notes subscription,
you can instead select
Delete user to delete
the account. You can reinstate the account for up to 30 days. If you
are sure you do not want to restore the account, complete the task
Permanently deleting
a user account. In this case, skip the remaining substeps.
- Click Next to move to the Subscriptions tab.
- Perform one of the following steps:
- If the user has more than one subscription, select Customize
the subscriptions for this user and in the Mail field
select None selected.
- If the user has only a SmartCloud Notes subscription,
select None.
- Click Next and then Finish.
Note: You can reinstate the account for up to 30 days. To reinstate,
add the SmartCloud Notes back
to the account, or restore the account, if you deleted it. If you
continue to step 7, the 30-day period does not apply; the user is
returned to being an on-premises user, and the account cannot be reinstated.
- Remove the user from the Deleted Users page in SmartCloud Notes administration
by completing the task Removing the SmartCloud
Notes data for a deleted user account or subscription.
Note: If you do not remove the user from the Deleted Users page,
mail sent to the user will result in a delivery failure notifications
with the error User account is not active.
- To switch the user to an on-premises mail server and mail
file, edit the Domino directory
Person document of the user as follows:
- Change the Mail server field to refer to
the on-premises mail server
- Change the Mail file field to refer to
the on-premises mail file
Results
After Step 7 is completed, the user can no longer access the
mail file on the SmartCloud Notes server.
Even if Step 7 is not completed, after Step 8 is completed and directory
synchronization occurs between the service and the on-premises environment,
the user can no longer access the mail file on the SmartCloud Notes server.
In both cases, the user is permanently deleted, and you cannot restore
the account.