Self Service

Self Service is a web-based user interface that enables administrators to verify application environment details, receive system notifications, manage users, and monitor metrics.

Note: The private preview is designed for IBM® Sterling Order Management System SaaS customers today, with plans to extend support to on-premises environments in the future.

When your organization is provisioned, you or your organization administrator receive a getting started email to welcome you to Self Service. Following that, the organization administrator can grant access control to other users in your organization.

To access Self Service, you must be assigned a user role. Your assigned role determines the features that you can access in Self Service and the tasks that you can complete.

For more information about connecting to Self Service after you are assigned a role, see Accessing Self Service.

Available user role-specific tasks

The summary of tasks that you can perform for each role by using Self Service is as follows.

In addition to role-specific tasks, all users can edit their own user settings for Self Service such as to change the format that the tool uses to display the date and time.

Important:
  • As a user within Self Service, Self Service sends you email notifications. You are sent an email notification to inform you about any roles that are assigned to you and to inform you about changes to your environments. For instance, you receive a notification when an environment is updated to include new features. Email notifications are also sent if either Self Service or an environment is unavailable due to an unexpected outage or the implementation of maintenance by IBM.

    There are two ways to help help ensure that users receive these notifications. Either ask users to add the oms.supply-chain.ibm.com domain to your network firewall domain list for your email client or configure your email spam filter to not identify the domain as spam.

Organization Administrator tasks

Table 1. Organization Administrator tasks and responsibilities
Task Details
Manage Self Service users
  • Add users for accessing Self Service.
  • Assign roles to users for completing tasks within Self Service.
  • Remove role assignments for users.
  • Remove users from Self Service.
  • Help ensure that Stakeholders receive all product notifications.

For more information, see User role management.
View environment details View links to the various applications that are hosted on the environment. For more information, see Accessing Self Service.

Developer tasks

Note: You can complete tasks for an environment only when you are assigned the Developer role for that type of environment. You can be assigned the role for the production environment, for nonproduction environments, or for both types of environments. The tasks that you can complete as a Developer are the same for both types of environments.
Table 2. Developer tasks and responsibilities
Task Details
View environment details View links to the various applications that are installed on the environment. For more information, see Accessing Self Service.

Stakeholder tasks

Table 3. Stakeholder tasks and responsibilities
Task Details
Notify users Notify other users of key events, such as service outages.
Receive notifications Receive notifications that relate to any planned outages ahead of a service schedule.