Troubleshooting and support

The troubleshooting section includes descriptions of the events that generated the problems, the symptoms, the environment, the possible causes, and suggestions for recovery actions.

The support section provides information about the tools and options that you can use to connect to the service and support organization. The support section also includes general information about searching knowledge bases, getting fixes, and contacting IBM support, as well as product-specific topics.

To resolve a problem on your own, you can find out how to identify the source of a problem, how to gather diagnostic information, where to get fixes, and which knowledge bases to search. If you need to contact IBM Support, you can find out what diagnostic information the service technicians need to help you address a problem.