Managing Trace view

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The Trace view displays the trace logs of a published flow to debug tasks using a time-bound Trace URL.

Before you begin

Note:

The trace logs are not generated for the approval-based tasks.

Ensure to generate the trace URL from Settings > Trace settings.

Procedure

  1. Log in as an administrator on Verify. Navigate to the profile icon and click Switch to admin.
  2. Select User experience > Flow designer.
  3. Hover-over the flow record and click the menu icon to select View trace logs. Alternatively, you can open the published flow in edit mode and turn on the Trace view toggle button.
  4. The opened page displays the published flow in a noneditable mode in a canvas area with a defined toolbar that enables to do certain actions. The Instance details lists the trace instances that started in a given time period for the selected flow.
  5. Specify a time range to generate the instance list.
    • Checkmark the Specific time range checkbox and set the filter to fetch instances that started in the selected time range.
    • If the Specific time range checkbox is not selected, by default, the Since filter is set to fetch 100 instances that started in the last 15 minutes.
    Note: You can specify a start time up to 24 hours ago with an instance limit of 500.
  6. Optional: Select the slide bars icon icon to further filter the fetched instances.
  7. The instance list is displayed in a tabular format, providing Instance ID, Status, Start time and End time details.
  8. Click the specific Instance ID to view its trace logs.
  9. The opened page displays the specific instance's flow in the canvas area with a defined toolbar that enables to do certain actions.
    Icon Description
    Trace failed The Failed icon gets displayed for tasks that have failures in their execution.
    Trace warning The Warning icon gets displayed for tasks that are executed with warnings.
    Trace success The Success icon gets displayed for successfully executed tasks.

    Hovering-over a traceable task displays the condition filter icon. Click the icon to filter the trace logs based on the selected traceable task. Multiple traceable tasks can be selected.

  10. The Trace logs section displays the logs of the particular instance.
    • The trace logs for the last 24 hours are displayed with a Timestamp, status, taskName and Message.
    • The log record can be expanded to view the details in List or JSON format.
  11. Optional: Click the slide bars icon icon to edit the search criteria. The screen provides refresh, download, and pagination options.