Support

The system provides several options to help you to identify and resolve problems that may require assistance from service support personnel.

Call Home
Call Home connects the system to support personnel who can monitor and respond to system events to ensure that your system remains up and running.
Support assistance
Support assistance enables support personnel to access the system to complete troubleshooting and maintenance tasks.
Support packages
If support assistance is configured on your system, you can either automatically or manually upload new support packages to the support center to help analyze and resolve errors on the system. To upload support packages, you must have at least one DNS server.

Parent topic: Concepts