CRE failed to read rules

38750107 - The last attempt to read in rules (usually due to a rule change) has failed. Please see the message details and error log for information on how to resolve this.

Explanation

The custom rules engine (CRE) on an event processor is unable to read a rule to correlate an incoming event. The notification might contain one of the following messages:

  • If the CRE was unable to read a single rule, in most cases, a recent rule change is the cause. The payload of the notification message displays the rule or rule of the rule chain that is responsible.

  • In rare circumstances, data corruption can cause a complete failure of the rule set. An application error is displayed and the rule editor interface might become unresponsive or generate more errors.

User response

For a single rule read error, review the following options:

  • To locate the rule that is causing the notification, temporarily disable the rule.
  • Edit the rule to revert any recent changes.
  • Delete and re-create the rule that is causing the error.

For application errors where the CRE failed to read rules, contact Customer Support.