Problem reporting form
Use the problem reporting form to record information about your server that will assist you in problem analysis.
Collect as much information as possible in the tables below, using either the control panel or the management console to gather the information.
Customer information and problem description | |
---|---|
Your name | |
Telephone number | |
IBM® customer number, if available | |
Date and time that the problem occurred | |
Describe the problem | |
System Information | |
Machine type | |
Model | |
Serial number | |
IPL type | |
IPL mode | |
Message information | |
Message ID | |
Message text | |
Service request number (SRN) | |
In which mode were IBM hardware diagnostics run? | ___ Online or ___ stand-alone ? ___ Service mode or ___ concurrent mode? |
Go to the management console or the control panel and indicate whether the following lights are on.
Control panel light | Place a check if light is on |
---|---|
Power On | |
System Attention |
Go to the management console or
control panel to find and record the values for functions 11 through
20. Use the following grid to record the characters shown on the management console or Function/Data display.
Function | Value |
---|---|
11 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
12 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
13 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
14 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
15 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
16 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
17 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
18 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
19 | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
20 (for control panel users) | __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ __ |
20 (for management console users) | Machine type: Model: Processor feature code: IPL type: |