Learn more about the various types of reference codes and how they can help with problem analysis.
To use reference codes effectively, you must use them in conjunction with other service and support procedures. If you were not directed here by another procedure, see Beginning problem analysis.
Use these codes to locate the reference code you are receiving. The xxxx can be any number 0 through 9 or letter A through F. The codes are grouped in ranges, although the recovery for each range might not apply to every reference code within the range. If you cannot find your code range, contact your next level of support or your hardware service provider for help interpreting what it means.
If your code is 5 characters in length, or contains a hyphen (-), then it is a service request number (SRN). For details, refer to Service request numbers (SRNs).
Reference code | Description/Action |
---|---|
0xxxxx | A No Connection state occurred on a system managed by an HMC. Refer to 0xxxxx connection error codes. |
Reference code | Description/Action |
---|---|
3490xxxx | It might indicate a tape unit problem. See Recovering from a tape or CD drive problem. |
3494xxxx | It might indicate a tape library problem. See Recovering from a tape or CD drive problem. |
3570xxxx | It might indicate a tape unit problem. See Recovering from a tape or CD drive problem. |
358xxxxx | It might indicate a tape unit problem. See Recovering from a tape or CD drive problem. |
359xxxxx | It might indicate a tape unit problem. See Recovering from a tape or CD drive problem. |
Reference code | Description/Action |
---|---|
40xxxxxxx | See (40xx) Model 185 and A50 reference (error) codes. |
4685xxxx | It might indicate a tape or tape library problem. See Recovering from a tape or CD drive problem. |
4B20xxxx | See (4B20) Model 185 and A50 reference (error) codes. |
Reference code | Description/Action |
---|---|
63xxxxxx | It might indicate an CD drive error. See Recovering from a tape or CD drive problem. |
Reference code | Description/Action |
---|---|
7207xxxx | It might indicate a CD drive error. See Recovering from a tape or CD drive problem. |
7208xxxx | See (7208) Tape drive reference codes. The information in this topic is intended for service providers. |
Reference code | Description/Action |
---|---|
9348xxxx | See (9348) Tape unit reference codes. The information in this topic is intended for service providers. |
9427xxxx | See (9427) Tape unit reference codes. The information in this topic is intended for service providers. |
Reference code | Description/Action |
---|---|
A1xxxxxx | See (A1xx) Service processor reference (attention) codes. Most of the information in this topic is intended for service providers. |
A2xxxxxx | It might indicate a logical partition error. See (A2xx, B2xx) Logical partition reference codes. The information in this topic is intended for service providers. |
A6xxxxxx | Check the following for a specific A6xx reference code.
If you do not see your reference code, it might indicate a Licensed Internal
Code error was detected. See Common SRCs for software installation for more information. |
A6xx0277 | A compression disk unit cannot complete an operation.
|
A60011xx | It might indicate a software installation error. See Common SRCs for software installation for more information. |
A6xx500x | It might indicate a workstation controller error. See Recovering from a workstation failure. |
A60050xx | It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console. |
A900xxxx | It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console. |
A9002000 | If the IPL completed normally, does the console have a signon?
Note: If
the console did not vary on, see Recovering when the console does not show a sign-on display or a menu with a command line.
|
A9003610 | The system job tables are full for i5/OS. Use the following actions to make more job table
entries available:
Perform the following actions if you are not already
signed on or are unable to sign on:
|
A90036A0 | A system job failed. Certain system functions might
not be available. Perform the following actions to recover:
|
AAxxxxxx | See the (AAxx) Partition firmware reference (attention) codes. The information in this topic is intended for service providers. |
ACT01503 | An internal error has occurred. If possible an error log has been taken and if configured, the problem has been automatically reported. If the problem continues, contact your service representative. |
Reference code | Description/Action |
---|---|
B0xxxxxx | Check the following for a specific B0xx reference code. If you do not see your reference code, it might indicate a communications error. |
B1xxxxxx | Check the following for a specific B1xx reference code.
If you do not see your reference code, it might indicate one of the following:
|
B1xx45xx | It might indicate a software installation error. For details, see Common SRCs for software installation. |
B2xxxxxx | See (A2xx, B2xx) Logical partition reference codes. The information in this topic is intended for service providers. |
B3xxxxxx | See (B3xx) Connection monitoring reference codes. The information in this topic is intended for service providers. |
B6xxxxxx | Check the following for a specific B6xx reference code. If you do not see your reference code, it might indicate a Licensed Internal Code or hardware event was detected. If the reference code is in the Problem Log or the Service Action Log, then it requires service and you should contact your next level of support or your hardware service provider. |
B600500x | It might indicate an Operations Console error. See Troubleshoot system reference code (SRC) data for Operations Console. |
B6081105 | It might indicate a software installation error. See Common SRCs for software installation for more information. |
B9xxxxxx | Check the following for a specific B9xx reference code. If you do not see your reference code, it might indicate an i5/OS IPL error. See Recovering from IPL or system failures. |
B9003121 | It might indicate a software installation error. See Common SRCs for software installation for more information. |
BAxxxxxx | See the (BAxx) Partition firmware reference (error) codes. The information in this topic is intended for service providers. |
Reference code | Description/Action |
---|---|
C1xxxxxx | See (C1xx) Service processor progress codes (checkpoints). The information in this topic is intended for service providers. |
C2xxxxxx | See (C2xx) Virtual service processor progress codes. The information in this topic is intended for service providers. |
C3xxxxxx | See i5/OS IPL status codes. The information in this topic is intended for service providers. |
C5xxxxxx | See i5/OS IPL status codes. The information in this topic is intended for service providers. |
C6xxxxxx | See i5/OS IPL status codes. The information in this topic is intended for service providers. |
C7xxxxxx | These reference codes show the status of the server firmware IPL. For details, see Server firmware IPL status progress codes . The information in this topic is intended for service providers. |
C9xxxxxx | See (C900) i5/OS IPL status progress codes. The information in this topic is intended for service providers. |
CAxxxxxx | See the (CAxx) Partition firmware progress codes. The information in this topic is intended for service providers. |
Comm 65x | When using a virtual terminal (VTERM), you might see an error code displayed in the bottom-left corner of the VTERM window. For a list of the error codes and recovery actions, see the Virtual terminal errors (Comm) error codes. |
Reference code | Description/Action |
---|---|
D1xxxxxx | These codes can show progress or dump status. See either: The information in these topics is intended for service providers. |
D2xxxxxx | Show the status of an IPL or a system shutdown process.
This is a normal indication while the panel functions and system code are
shutting down the system. See the IPL SRC finder. Then perform the procedure in Recovering from IPL or system failures. |
D6xxxxxx | See (D6xx) General status progress codes. The information in this topic is intended for service providers. |
D9xxxxxx | See (D9xx) General status progress codes. The information in this topic is intended for service providers. |
DAxxxxxx | These reference codes show the status of an IPL. For details, see the IPL SRC finder. Then perform Recovering from IPL or system failures. |
DLPAR_REM_FAIL_REASON | A trunk priority value that was not valid was specified. |
Reference code | Description/Action |
---|---|
E2xxxxxx | Refer to (E2xx) Licensed Internal Code reference codes. |
E3xxxxxx | Refer to (E3xx) Licensed Internal Code reference codes. |
ERR_CONC_MINT_RMC_CMD_EXCEPTION | {0} operation for {1} resource has failed on partition {2}. |
ERR_CONC_MAINT_RMC_CMD_ERROR_NO_OUT | {0} operation for {1} resource has failed on partition {2}. The partition standard output/error is not available. |
ERR_CONC_MAINT_RMC_CMD_ERROR | {0} operation for {1} resource has failed on partition
{2}. The partition standard output is: {2} The partition standard output is: {3} The partition standard error is: {4} |
ERR_CONC_MAINT_RMC_AIX_CMD_ERROR | {0} operation for {1} resource has failed on partition
{2}. The partition command is: {3} The partition standard output is: {4} The partition standard error is: {5} |
Reference code | Description/Action |
---|---|
HCA_RELATED_FAILURE | The command failed during an HCA related operation. |
HCA_DUPLICATE | The specified HCA data {0} is not valid because it has been assigned to the profile already. Select another adapter or remove the current assignment of the adapter and retry the operation. |
HCA_INVALID_INPUT | The specified HCA data {0} is not valid for the operation. Either the adapter ID or GUID does not exist, the resource capability is not valid, or the data is not in the format 'Adapter ID/GID/Capabilities'. Correct and retry the operation. |
HCA_UNSUPPORTED | i5/OS partitions do not support HCA adapter in this release. Remove the HCA adapter and retry the operation. |
HSCxxxxx | Indicates an HMC message. For details, see HMC error codes. |
Reference code | Description/Action |
---|---|
VALIDATE_SYS_PROF_* | Follow the actions that are displayed with the reference code. |
Reference code | Description/Action |
---|---|
# followed by numbers, for example: #2533902 | See Reference codes that begin with a number sign. The information in this topic is intended for service providers. |