Accessing Self Service

To complete administrative and development actions for your IBM Sterling Order Management System environments, use Self Service. Self Service provides administrative and development functionality to set up, update, and maintain your IBM Sterling Order Management System applications and environments.

After you log in to Self Service you might see one or more notifications that display important updates or messages. You can close the notifications anytime.

Before you begin

Ensure that you have a valid IBMid account that is assigned a user role for accessing and completing actions in Self Service . Your role assignments and available actions within the console are associated with this ID. If you do not have an IBMid at the time of role assignment, you must create one before you can access Self Service . To create an IBMid, see Sign up for an IBMid.

If you need a specific user role, contact a user in your organization who has the Organization Administrator role in Self Service . A user with the Organization Administrator role can assign you a role in Self Service

You can check your system email by using Self Service inbox notifications or directly from your registered email address on the account. To ensure that your users receive all email notifications, request that your users add the oms.supply-chain.ibm.com domain to your network firewall domain list for your email client or configure your email spam filter to not identify the domain as spam.

Procedure

  1. Open the https://selfservice.oms.supply-chain.ibm.com/ URL.

    For the list of supported browsers, see Web browser support.

  2. Log in to Self Service with your IBMid and password.
    When you log in for the first time, complete the following steps:
    1. Complete the two-factor authentication to verify your identity. Enter an identification code that is sent to the email address that is associated with your IBMid. This two-factor authentication must be completed for your device and browser combination. You might need to complete the two-factor authentication again every few months.
    2. Review and accept the IBM privacy notice. The privacy notice is displayed on the Privacy Agreement page after you complete the two-factor authentication. You need to review and accept the agreement to complete the log in process. If you quit instead of accepting the privacy notice, you return to the login page.

    3. You can view the privacy notice at any time by selecting Privacy notice from the User settings menu of your profile in Self Service.

    4. You must accept the notice during your first login and each time the privacy notice is updated.

    Depending on the user role or roles that are assigned to you for completing actions by using Self Service a different dashboard or option is displayed after you log in to Self Service .
    • If you are assigned roles within multiple organizations, the Select organization page is displayed.
    • If you are assigned an Organization Administrator role, the User role management dashboard is displayed. If you are assigned the Organization Administrator role and any other role, the User role management dashboard is still displayed. This dashboard displays the details of your users and their roles. You can add or delete users, or assign or remove roles from users in your organization.
    • If you are assigned only the Developer role, the Environments dashboard is displayed. This dashboard displays the details of the environments that you have access to. After you select a particular environment, production or nonproduction, the dashboard displays the following tabs:
      Environment details
      Fully constructed URLs of the web applications that are available in the current Sterling Order Management System environment. For example, Sterling Business Center and Application Console, API Tester, or DB Query Client.
      Processes
      A list of processes in the order run by the logged-in user on the current environment and details, such as start time, end time, and status. You can start a process and view its progress, search or filter processes, and refresh the process list.
      Process history
      A list of processes in the order run by the logged-in user on the current environment and details, such as start time, end time, and status.
      Deployments
      Details of the deployment processes that were run on the environment. You can also deploy a new package.
      Certificates
      Details of the imported third-party and tenant certificate processes that were run on the environment. You can also import new certificates by manually running the required process.
      Server configuration
      Details about the agent and integration servers that are configured for the current Sterling Order Management System environment. You can also configure a new agent or integration server.
  3. On the dashboard that is displayed, complete administrative or development actions that are available for your user role.

    Each role provides access to different actions that you can complete by using Self Service. You must open the appropriate dashboard or tab to complete the required tasks.

  4. Generate and download the client certificate that you can use in your browser to access the Sterling Order Management System applications. For more information, see Generating client certificates.