What's new in Self Service

To meet your business needs, the IBM Sterling Self Service - Order Management introduces important new features and enhancements.

July 2024

Commands for Configuration Deployment Tool (CDT) actions: The command-line interface (CLI) provides new commands to complete various Configuration Deployment Tool (CDT) actions, such as generate sample, list, download, upload, import and export. For more information, see Commands for Configuration Deployment Tool (CDT) actions.

IBM MQ alerts: To monitor queues in your environment, you can create IBM MQ alerts in your production environments and set thresholds and conditions for the metrics that you want to monitor. When an alert is violated, you can sign up to receive email notifications. To configure any existing alert, contact your system administrator. For more information, see Creating and editing IBM MQ alerts.

Server performance profile is changed to Balanced for nonproduction environments: To maximize the number of agent and integration server instances on development and quality assurance environments, the profile is automatically set to Balanced on creation or modification of the server configuration. For more information, see Configuring servers on the next-generation platform.
Generating access tokens: You can generate access tokens to grant functional and non-functional users access to the Self Service command-line interface (CLI).
For more information, see Accessing tokens. A functional user is a new user type available who automates processes by using the CLI. For more information, see Creating functional users and assigning roles.
Monitoring dashboard chart widgets: Chart widgets limit the number of series that are displayed to 50. This limitation reduces the impact of the widgets on your browser.; Sorting in a chart legend is from the highest to the lowest values that are based on a series.

Environment Header and Description: Certain users can edit the environment header and description. For more information, see Environments in Self Service.

Reset transaction database feature: The reset transaction database feature in next-generation nonproduction environments truncates the transactional data from Sterling Order Management System database without the Inventory Visibility tables.
Note: Only Order Management Software transaction data and no other transaction data is considered.

For more information, see Reset transaction database.

Support to deploy Call Center and Order Hub packages: Users with Developer (production and nonproduction) role can now deploy Call Center and Order Hub customizations. For more information, see Deploying customizations.