Confirming or holding draft orders

Draft orders are orders that are in the process of being entered, but are not confirmed.

You can confirm draft orders or place orders on hold in Order Hub but you cannot create orders. Create orders by using the Distributed Order Management module. For more information, see Distributed Order Management.

Procedure

  1. Log in to Order Hub.
  2. Click Orders from the menu and search for the order that you need to modify.
  3. Search for draft orders.
    To simplify your search, you can set the Draft option to Show drafts only so that the search results returns draft orders only. Alternatively, if you leave the field blank, the search results returns all orders.
  4. Select the checkbox next to an order and click Confirm order or Place order hold.
    Alternatively, you can click the Order number to view the order details. Within the details page, you can select Actions to display the options.
    • Confirm order changes the order status from Draft order created to Created. You can only confirm draft orders with at least one order line.
    • Place order hold places the order on hold. When you hold the order, you need to specify a hold type. A hold type prevents an order from being processed by transactions that are associated with that hold type. When the hold issue is resolved, you can resolve the order hold so that the order can be processed.