Troubleshooting operations on Cloud and hybrid systems

Use these troubleshooting entries to help resolve problems and to see known issues for operations on Cloud and hybrid systems.

Pods hang on AMD processor architecture
Learn how to resolve the issue of pods not starting in deployments that run on AMD processors.
Grouping does not work if time zones differ on hybrid systems
Learn how to resolve when grouping is not working.
Correlation details icon missing
Learn how to workaround a missing correlation details icon.
Inference service stops processing
The inference service stops processing and does not restart in your IBM® Netcool® Operations Insight® on Red Hat® OpenShift® deployment. Restart pods to workaround the issue.
Seasonal policy rows not displayed
The first rows are not displayed for a seasonal policy.
Error 404 for temporal grouping details
When you select temporal grouping details for an event group, an error is displayed.
Node drain hangs
When completing maintenance tasks, Netcool Operations Insight PodDisruptionBudgets (PDBs) block the draining of worker nodes on Red Hat OpenShift Container Platform.
Unable to view temporal grouping or seasonal policy details
The policy details for temporal grouping and seasonal policies are not displayed in the GUI.
Error viewing correlation details for an event from the Incidents page
When you attempt to view the correlation details of an event from the Incidents page, an unknown error is returned.
Cloud native analytics triggers are not re-created in certain situations
In situations where the ObjectServer's data store is corrupted, the preinstall job needs to be run manually to re-create the schema and triggers in the ObjectServer.
Text strings in Grouping column of Alert Viewer
When CURI mode is enabled in the Alert Viewer, text is displayed in the Grouping column.
Data fetch error
When you fetch seasonality data in the Incident Viewer, an error is displayed.
Incident resources tab returns a spinner
This issue occurs on a Red Hat OpenShift Container Platform environment when you create an incident from an event and select the resources tab.
Empty Probable Cause and Topology columns
The Events page has empty Probable cause and Topology columns.
Alert Viewer severity filter count is not correct
The filter count numbers represented by the colored icons on the toolbar of the Alert Viewer, should show the total number of events, including all parent and child events in the list. However, when you select a filter, child events that match that filter but whose parents events do not, are showing in the list but not in the count number.
Event Viewer has missing analytics icons
Analytics icons,such as the icons under the Seasonality, Topology, and other analytics columns, are missing on the Event Viewer, even though there are active live policies that have triggered.
Inactive topology management links
Inactive Topology and Topology Dashboard navigation links are shown on hybrid deployments when they should not be shown at all.
Incident created from partial event group results in faulty probable cause display
If you create an incident from a partial event group, that is, from child events in the group but you do not include the parent event, then when you view the events in the incident, the probable cause bar for each of the events shows as an empty cell; however, if you click on this empty cell, this results in a constantly loading sidebar.
Issues with the Cassandra pods on a cluster
Learn to resolve the issues with the Cassandra pods on a cluster.
Missing topology analytics menus
An initial user (icpadmin) is created with a new Netcool Operations Insight on Red Hat OpenShift installation, to log in to the Cloud GUI and WebGUI. When logging in to WebGUI with that user, the topology analytics menus are missing from the navigation (for example, Incident > Agile Service Management Incident > Topology viewer).
Missing topology on event-driven topology view
When viewing topology from events, the topology at the time that the event occurred is shown. If topology changes occurred very close in time to the event, then those topology changes are sometimes not visible.
Cloud native analytics and topological grouping stops unexpectedly
When cloud native analytics and topological grouping stops unexpectedly on hybrid environment, the topology enrichment icon in Alert Viewer is missing.
Searching the Alerts page by short incident identifier does not work
The short incident identifier field for an event is contained in the Incident column on the Alerts page. Currently the search functionality does not work for this field.
Slanted line in temporal group details GUI
A slanted line appears when two events with a single event instance and the same first and last occurrence are displayed in the policy details UI.
Temporal group justification page does not load
When installed on a hybrid deployment with an on-premises WebGUI, which has a TLS certificate that is not trusted by a well known authority, the temporal group information page does not load and displays an unknown error.
Topology analytics failing at slow event rates
Topology analytics failing at slow event rates. This impacts any GUIs that present topology and events together.
Truncation of event field tooltip
Some tooltips might not display correctly. The native tooltip in Firefox is truncated on Windows operating systems.
Unable to open Cloud native analytics GUIs on Internet Explorer
When you use Internet Explorer on a hybrid deployment, you might encounter the issue of not being able to open Cloud native analytics windows.
Unable to view the cloud native analytics pages in Dashboard Application Services Hub
Unable to log in to the IBM Cloud Pak for AIOps dashboard and unable to view any cloud native analytics pages in Dashboard Application Services Hub.
Export to PNG or JPG options do not work
Export to PNG or JPG options do not work in a metric anomaly detection chart.
Runbooks: misleading message The automation returned with no output
A misleading message is displayed that while the automation is still running.
Runbooks: imported Bash script fails due to Windows style line endings
Automation action might fail if the target shell type is Bash.
Runbooks: filtering the output of automation actions
Filtering patterns that include Unicode characters shows Unicode encoding in output.
Runbooks: SSH action output shows "Permission denied" error
The /tmp directory of the target system must be mounted without the noexec property.
Automations page shows an internal server error message

Parent topic: Troubleshooting operations