Configuring the ICD event summary field
To enable ICD to process event summary data of more than 100 characters, you must configure the description attributes of the TICKET, WORKVIEW, and WORKORDER objects.
The Netcool/OMNIbus event data that is passed to ICD is
composed from data stored in the Node and Summary columns of the ObjectServer alerts.status
table.
By default, the alerts.status
table limits the number
of Node characters to 64 and Summary characters to 255. When the gateway
concatenates the data in these two columns, the total character count
sent to ICD is 320 (64 + 255 + 1).
The default setting of the ICD summary field for incidents or service requests is 100 characters. Because the gateway might be passing on summary data of more than 100 characters, this default setting can cause problems with the creation of incidents or service requests in ICD.
2010-09-23T18:24:17: Error: E-GJA-000-000: [ngjava]: TSRMRdrWtr: Error 500: nested exception is: psdi.util.MXApplicationException: BMXAA4049E - The value specified <event data being sent to TSRM> exceeds the maximum field length.
To avoid possible problems with the creation of summary data, you must change the description attributes of the TICKET, WORKVIEW, and WORKORDER objects in ICD. This will enable ICD to process summary field lengths greater than 100 characters.
Setting object description attributes
- Start the ICD Web application interface.
- Select .
- For each of the TICKET, WORKVIEW, and WORKORDER objects, use the
following steps:
- Search for the object.
- Select the object.
- On the Attributes tab, choose the DESCRIPTION attribute.
- In the attribute details panel, set the character length to 320.
- Save your changes.
Activating the new description character lengths
- Select .
- Select .
- Select Turn Admin Mode On.
- Refresh the status until the Admin Mode On message appears.
- Select .
- In the Admin Mode window, select Close.
- Select the Current Backup checkbox.
- Select Start Configuring the Database.
- Refresh the status until configuration is complete and then select OK.
- Select .
- Select Turn Admin Mode Off.
- When the admin mode turns off, select Close.