usb.device.timeout

Message

usb.device.timeout

Severity

ERROR

Description

This message occurs when an outstanding command to the specified universal serial bus (USB) device is not completed within the allotted time. As part of the standard error handling sequence managed by the Data ONTAP USB adapter driver, this command to the device is aborted and reissued.

Corrective action

Device level timeouts are a common indication of a USB link stability problem. In some cases, the link is operating normally and the specified device is having internal trouble processing I/O requests in a timely manner. In such cases, evaluate the specified device for possible replacement. Quite often the problem results from the partial failure of a component involved in the USB transport. The most common thing to check is the seating of the USB device into the USB port or the header.

Take one of the following actions:

If the device is connected to an external USB port, try replacing the device with a device from a different product family.
If the device is connected to the motherboard, contact technical support for help in diagnosing the USB issue.