Work Orders

Work orders can be created to manage the work and related costs for assets and locations. You can associate customers with work orders and specify the associated assets, locations, plans, service level agreements, customer agreements, and price schedules that are specific to the customer.

When you create work orders, you initiate the maintenance management process and create a historical record of the work that is requested and performed. Work orders specify the operations, labor, materials, services, and tools that are needed to complete the work.

Many work orders are created in the Work Order Tracking application, but you can create work orders in many other applications.

You can apply customer agreements and price schedules to work orders. You can view cost and price information, including referenced pricing agreements, and included and minimum pricing, in the View Costs and Prices window. You can view a list of all open or billed bill batches for a work order in the View Customer Billing History window. Review details about the bill batch, customer agreement, copy status, prices, and costs.