IBM® Support assists with product defects, answers questions, and helps users resolve problems with the product.
Try to find your answer or solution by using other self-help options, such as technotes,
before you can contact IBM Support. Your company or
organization must have an active IBM software maintenance
agreement (SWMA), and you must be authorized to submit problems to IBM.To determine which versions of the product are supported, refer to the Software
lifecycle page.
To contact IBM Support about a problem:
- Define the problem, gather background information, and determine the severity of the
problem.
- Gather diagnostic information.
- Submit the problem to IBM Support in one of the following ways:
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Using IBM Support Assistant (ISA):
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Online through the IBM Support Portal. You can open,
update, and view all of your service requests on the Service Request page.
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By phone: For the phone number to call in your region, see the Directory of worldwide
contacts web page.
If the problem that you submit is for a software defect or for missing or inaccurate documentation, IBM Support creates an Authorized Program Analysis Report (APAR). The APAR describes the problem in detail. Whenever possible, IBM Support provides a workaround that you can implement until the APAR is resolved and a fix is delivered. IBM publishes resolved APARs on the IBM Support website daily so that other users who experience the same problem can benefit from the same resolution.