Troubleshooting applications on Android

A debug version of Maximo® Mobile for troubleshooting issues is available from IBM® Support.

About this task

If you encounter issues while using Maximo Mobile, you can contact IBM Support to receive the debug version of Maximo Mobile.

Procedure

  1. Uninstall the release version of Maximo Mobile that you downloaded from the Google Play store.
  2. On the mobile device, install the APK file for the debug application.
  3. Verify that the Developer Options setting is ON.
  4. Enable USB debugging in Settings > System > Advanced > Developer Options > USB debugging.
  5. Connect the mobile device to your desktop by using a USB cable.
  6. On the desktop, start the Chrome web browser and open the Web Inspector and Debugger tool.
  7. Locate the mobile device and application.
    Application entries are named com.ibm.iot.maximo.mobile or com.ibm.iot.maximo.mobileeam.
  8. Click Inspect.
    There are two inspectors available for an application. To inspect Network Requests, use Maximo Mobile Network/DB Inspector. To debug other issues or to inspect the DOM, use the default inspector.
  9. Review the collected data.

Results

You can review the collected data. You can use the debug version for up to 30 days. If you need to continue collecting data, you must reinstall the debug version of the application.