Upgrading the Cloud Extender to use the enhanced messaging service

Follow the instructions for upgrading the Cloud Extender to version 3.000.700 or later. The upgrade is necessary to use the enhanced messaging service between Cloud Extender and MaaS360 for improved performance and security.

The upgrade process includes the following:

Upgrading Cloud Extender modules to version 3.000.700 or later
Upgrading the Cloud Extender Installer (also known as the Core Agent) to version 3.000.700 or later

Important:

The Cloud Extender version 3.000.700 is supported only on Windows server 2016 or later. Make sure that the Windows operating system is running on Windows 2016 or later before this upgrade.
If your setup has multiple Cloud Extenders, you must repeat the upgrade process for all of them.

Upgrading Cloud Extender modules to version 3.000.700 or later

Follow these steps to upgrade Cloud Extender modules:

Validate that the Cloud Extender can reach the URLs to connect from the MaaS360 Portal to the Cloud Extender cloud instance.
Important:
- This step is applicable only when a firewall or proxy is configured in the network setting on the server where Cloud Extender is installed. For more information, see Table 6. Connection requirements from MaaS360 Portal to Cloud Extender cloud instance.
- If your setup has multiple Cloud Extenders, validate the connection for each Cloud Extender.
To validate the URL access, follow these steps:
1. Launch a web browser on the CE server.
  Note: Ensure you use modern web browsers to validate the connection except the Internet Explorer (IE).
2. Use one of the following URLs to validate that the Cloud Extender can access the URL:
  - https://mpnsv2.m1.maas360.com
  - https://mpnsv2.m2.maas360.com
  - https://mpnsv2.m3.maas360.com
  - https://mpnsv2.m4.maas360.com
  - https://mpnsv2.m6.maas360.com
The following ensures a successful response from the website:
- The browser displays a payload response. Ignore the text 'Not Found' in the response.
- The connection is secure, and the certificate is issued by DigiCert, Inc. Click the icon (View site information) on the address bar before the URL name to view the certification information. If the name is different than DigiCert, Inc, see Troubleshooting connection issue.
In case of connection failure, the web browser displays an error message that the website is not reachable. See Troubleshooting connection issue.
Enable the Auto Update option in the Cloud Extender Configuration Tool.
Note:
You can skip this step if you have already enabled the Auto Update checkbox in the Cloud Extender Configuration Tool. When this option is enabled, it automatically upgrades the modules for migration.
To enable this option, follow these steps:
1. Start the Configuration Tool.
2. Go to Settings.
3. Select the Auto Update checkbox and click OK.
Important: After enabling the Auto Update option, it takes up to 30 minutes for the new version of the CE modules to be updated in the MaaS360 portal.
Validate the following Cloud Extender modules are on version 3.000.700 or later in the MaaS360 portal for all Cloud Extenders:
- Cloud Extender Base
- MaaS360 Configuration Utility
- Realtime Action module
Important: After upgrading Cloud Extender modules to version 3.000.700, the Realtime Action Module module is displayed with the same version along with the Cloud Extender Base and MaaS360 Configuration Utility modules.
To check the module version, follow these steps:
1. Log in to the MaaS360® Portal with your administrator credentials.
2. Select Setup > Cloud Extender. The Summary page is displayed.
3. Go to the Modules section and check the version for the following modules:

Upgrading the Cloud Extender Installer (Core Agent) to version 3.000.700 or later

Important:

Backup the Cloud Extender configuration files to a directory other than the Cloud Extender directory. For example, create a new folder named C:\CloudExtenderBackup.

You can use any one of the following options to upgrade the Cloud Extender Installer:

Upgrade the installer from the Cloud Extender Configuration Tool by using the Upgrade function
Upgrade the installer by downloading a new installer from the MaaS360 Portal

Upgrade the installer from the Cloud Extender Configuration Tool by using the Upgrade function

1. Run the Cloud Extender Configuration Tool. After the internet test check finishes, a web service call determines the agent's current GA version and the location of the installer download. If a new version of the Cloud Extender installer is available, a yellow flag is displayed on the Cloud Extender Configuration Tool toolbar:
2. Click the yellow flag. The Confirm Upgrade message is displayed.
3. Click Yes to confirm the upgrade and download the installation package to a temporary location. When the download is complete, the Cloud Extender Configuration Tool starts the core agent installer and closes the tool.
  A confirmation message is displayed to restart your system to take effect new changes. Click Yes.
  - If the upgrade is successful, you can check the status in the Cloud Extender® Configuration Tool. From the Cloud Extender Configuration Tool, select Help > Status. The Status window displays the following version numbers if you have successfully upgraded the Cloud Extender installer and module to Cloud Extender version 3.000.700 or later:
  - If the upgrade is failed, contact IBM® Support.

Upgrade the installer by downloading a new installer from the MaaS360 Portal

Note: Review the minimum system requirements for Cloud Extender. For more information about Cloud Extender system requirements, see Cloud Extender and Mobile Enterprise Gateway (MEG) module system requirements.

Download the Cloud Extender Configuration Tool and license key. To download the Cloud Extender Configuration Tool and license key, see Downloading the license key and the Cloud Extender software.
Install the Cloud Extender software. To install the Cloud Extender software, see Installing the Cloud Extender software.

What to do next

Once the Cloud Extender upgrade is complete, IBM MaaS360 will automatically enable the enhanced messaging service for your Cloud Extender. To enable the enhanced messaging service immediately, contact IBM Support.

Troubleshooting connection issue

Cause: A network firewall or proxy server might prevent the CE server from reaching the website.

Remedy:

Log in to the Cloud Extender server.
Go to C:\Program Files (x86)\MaaS360\Cloud Extender.
Get the CE logs.
Share the CE logs with the IBM support team for analysis.