macOS device actions

You can remotely issue dynamic actions to macOS devices from the Device Summary page.

MaaS360 supports the following actions for macOS devices:
Action Description Support matrix
Clear Activation Lock Clears the activation lock on supervised macOS devices. For more information, see Clearing the macOS Activation Lock.
  • macOS 10.15+
  • The device must have the Apple T2 Security Chip
Push macOS Update Deploys the latest security patches and macOS updates to devices. For more information, see Deploying macOS updates in MaaS360.
  • macOS agent version 2.41 or later
FileVault Recovery Key Retrieves the FileVault personal recovery key from the devices that have the FileVault enabled through security policies. If the users forget their password, they can use the recovery key to unlock the disk and reset their password. macOS 10.13+
Escrow FileVault Recovery Key Regenerates the FileVault personal recovery key on the devices that were encrypted manually by the users. After regenerating the recovery key, you can use the FileVault Recovery Key action to retrieve the recovery key. For more information, see FileVault disk encryption macOS 10.13+
Restart Device Restarts the device.
  • Notify User: If true, notifies the user to restart the device at their preferred time. A forced restart will only occur if the device is at the login window with no logged-in users. The user can dismiss the notification and ignore the request. No further notifications are displayed unless administrators resend the command.
  • Request Requires Network Tether: If true, the device must be network-tethered to run the command.
Note: When you remotely restart devices, the passcode-locked devices do not rejoin the Wi-Fi network after restarting, so those devices may not be able to communicate with the server.
 macOS 10.13+
Shutdown Device Shuts down the device.
Note:
  • When you remotely power off devices, the passcode-locked devices do not rejoin the Wi-Fi network after restarting, so those devices may not be able to communicate with the server.
  • The device shuts down immediately without displaying a warning to the end user.
 macOS 10.13+