Users and benefits

IBM® Intelligent Operations Center is designed for personnel who are involved with operational control in organizations, government departments, and local or city authorities: executives, supervisors, and operators.

The following table describes the users and benefits that are associated with using IBM Intelligent Operations Center.

Table 1. IBM Intelligent Operations Center users and benefits
If you are a...	This software can help you...
Executive	Gain an executive level summary of events through maps, dashboards, and notifications Determine measures of organizational success with key performance indicators (KPIs) Identify and track issues through reports Direct priorities and implementation of policy that is based on data that is provided
Supervisor	Identify and act on conflicts and issues that are shown on maps, dashboards, and notifications Manage events by adding new events, editing existing events, and canceling events Store and manage the execution of procedures and activities that are associated with events Monitor KPIs Communicate quickly and easily on matters of importance View filtered data in reports
Operator	Create, edit, and monitor events that are displayed in maps and lists Receive and update status on assigned activities Run regular and up-to-date reports Communicate quickly and easily in emergencies and other situations that require a response
Solution administrator	Create, update, and delete data sources Configure the filter options that are displayed to users Configure the geospatial map, and the location maps Manage KPI relationships, and configure how KPIs are displayed to users Create and edit standard operating procedure definitions
System administrator	Administer individual components of the system through administration consoles Add, modify, and delete system properties Add new users and assign them to the appropriate role-based authorization group Ensure data security by assigning permissions to access data sources to the appropriate users and groups Set up permissions that are appropriate to the required areas of expertise and required access to data sources Customize pages to suit the organization
Platform administrator	Administers all aspects of tenants including creating, updating, and deleting tenants and assigning user groups to tenants. Administers all aspects of contract groups including creating, updating, and deleting contract groups, managing the contracts in a group, and assigning user access to contract groups. Excluding the system administrator users and group, administers all aspects of users including defining groups, assigning permissions to groups, and assigning users to groups. Excluding the system administrator users and group, provides users with the correct access level. Access level is assigned based on group membership.

Users and benefits in multitenant environments

Multitenancy provides the capability to support multiple customers or organizations, called tenants, by using a single deployment of an application while ensuring that each tenant user can access only the data that they are authorized to use. Such applications are called multitenant applications. Multitenant applications minimize the extra costs that are associated with these environments. IBM Intelligent Operations Center provides support for managing multitenancy.

A hierarchy of tenants exists, with the super tenant at the apex, and each tenant can be mapped to one or more user groups.

For more information about managing tenancies, see the related link.