Sterling Intelligent Promising overview

Sterling Intelligent Promising provides promising, inventory, and optimization services to help retailers make reliable and accurate order promises to customers while maximizing their inventory productivity and optimizing their fulfillment decisions.

Sterling Intelligent Promising is a set of modular services that can be implemented by using a distributed architecture. It provides a singular platform that enables multiple business services with a common tenant and an authorization governance model. Seamless integration between services is available. You can use one or many services for your business use cases depending on specific integrations.
  • The modular Promising service provides personalized promise dates by evaluating multiple permutations in milliseconds and provides transparent reliable dates for different delivery methods and shopper options, while minimizing your cost to serve. Confidently deliver choice and transparency to every shopper throughout the buying journey. The Promising module is available as a SaaS offering and an on-premises container offering.
  • The modular Inventory Visibility service provides insights to the entire network of inventory, from across disparate systems and silos, to meet peak-period demands, optimize safety stock, and avoid over-promising and lost sales.
  • The modular Optimization service provides advanced algorithms for post purchase fulfillment and helps to keep your promise at the lowest cost to sell. Balance predefined business rules with real cost drivers to make the best fulfillment decisions for business outcomes.

All these modular services are further complemented with microservices, such as catalog service and carrier aggregator service.

Sterling Intelligent Promising consists of multiple packages.
Each package provides a set of selected services. The Sterling Intelligent Promising packages offer the following modular services.
  • A modular Promising, Inventory Visibility and Optimization service
  • An Order Hub UI service
  • A Self Service web-based user interface

    Self Service is available to onboard customers in Sterling Intelligent Promising. It provides your organization's administrators and developers with a web-based user interface, which they can use to complete various tasks for administering, troubleshooting, and updating your environments. For more information, see Self service.

For more information about the pricing plans, features, platform, deployment, and add-ons, see Explore Sterling Intelligent Promising pricing plans.