The following scenarios describe how the agents might be used to monitor and diagnose problems in your application environment.
| Persona | Description |
|---|---|
| Annette – Level 2 Operator | Annette's main focus is to find which component is down, which components are affected, and the location of the problem. In addition, Annette follows procedures to correct the problem. If Annette cannot fix the problem within a time limit stipulated by her service level agreement (SLA), she produces a trouble ticket and escalates the problem. |
| Jim – Middleware/Application Support Subject Matter Expert (SME) | Jim's main focus is to ensure that the middleware applications he is responsible for are functional at all times. If an application goes down, then a line of business is affected and has a direct affect on how Jim's team is rated against their SLA. Jim also works with the systems monitoring and automation group to define the appropriate monitors and thresholds for his domain area of responsibility. |
| Dave – Application Developer | Dave's main focus is to develop in-house applications. When a problem arises in a production application, he is sent trace files so that he can analyze the problem, which he then tries to simulate in his environment. |
| Simon – Operating System Specialist | Simon's main focus is to work with the Systems Management team to define what the base OS services/daemons, ports, file systems, and logs are that must be monitored on every computer. He is also a recognized expert in cluster configurations. |