Work with Problem (WRKPRB)

The Work with Problems (WRKPRB) command shows problem log entries for problems that were detected by the system or detected by the user.

Problems can be deleted from the log by using the Delete Problem (DLTPRB) command.

Restriction: This command is shipped with public *EXCLUDE authority and the QPGMR, QSYSOPR, QSRV, and QSRVBAS user profiles have private authorities to use the command.

Parameters

Problem identifier (PRBID)

Specifies the problem identifier of the problem being selected. Problems with different system origins can have the same identifier. This parameter can be used with the ORIGIN parameter to select a single problem from a particular system origin.

*ALL

All problem identifiers are selected.

problem-identifier

Specify the 10-character problem identifier of the problem being selected.

Status type (STATUS)

Specifies the status of problem log entries. There are seven types of status:

*OPENED

The problem is in Opened status. The problem has been identified and a problem record was created.

*READY

The problem is in Ready status. Problem analysis information has been added to the problem record.

*PREPARED

The problem is in Prepared status. The problem has been prepared for reporting.

*SENT

The problem is in Sent status. The problem has been sent to a service provider, but no answer has been returned.

*ANSWERED

The problem is in Answered status. An answer has been returned by the service provider or added by an operator on this system.

*VERIFIED

The problem is in Verified status. The problem was resolved and the system operator has verified that the problem is corrected.

*CLOSED

The problem was closed.

Single values

*ALL

All types of status of problem log entries are shown.

Other values (up to 6 repetitions)

status-type

Specify the type of status to be shown.

Severity (SEV)

Specifies the severity level of the problem. Severity levels are assigned by the user when the problem is prepared for reporting. The four severity levels are:

1

High

2

Medium

3

Low

4

None

Single values

*ALL

All problem log entries are shown.

Other values (up to 3 repetitions)

severity

Specify the level of severity of problem log entries to be shown.

Period (PERIOD)

Specifies the period of time for which problem log entries are shown. This is the time when the problem entry was placed in the log.

Element 1: Start time and date

Element 1: Start time

*AVAIL

The logged data that is available for the specified starting date is shown.

time

Specify the starting time for the specified starting date indicating the logged data to display.

The time is specified in 24-hour format and can be specified with or without a time separator:

• Without a time separator, specify a string of 4 or 6 digits (hhmm or hhmmss) where hh = hours, mm = minutes, and ss = seconds. Hours, minutes, and seconds must each be exactly 2 digits (use leading zeros if necessary).
• With a time separator, specify a string of 5 or 8 digits where the time separator specified for your job is used to separate the hours, minutes, and seconds. If you enter this command from the command line, the string must be enclosed in apostrophes. If a time separator other than the separator specified for your job is used, this command will fail.

Element 2: End time and date

Element 1: End time

*AVAIL

The logged data that is available for the specified ending date is shown.

time

Specify the ending time for the specified ending date for which logged data is shown. See the time description for element 1 in this parameter description for details on how the time must be specified.

Hardware (HARDWARE)

Specifies that only problem log entries that identify the specified failing hardware are shown.

Element 1: Device type

*ALL

All entries are shown, regardless of what hardware is identified as failing.

Note: If *ALL is specified, any value other than *ALL for model and serial number is ignored.

type

Specify the 4-character type code for the hardware.

Element 2: Model number

*ALL

All entries that identify failing hardware of the specified type are shown.

Note: If *ALL is specified, any value other than *ALL for serial number is ignored.

model

Specify the 3-character model number for the hardware.

Element 3: Serial number

*ALL

All entries that identify failing hardware of the specified type and model are shown.

serial

Specify the serial number of the hardware in one of the following formats, where n is any alphabetic or numeric character.

• nnnnn
• nnnnnnn
• nn-nnnnn
• nn-nnnnnnn
• nnnnnnnnnnnn

Resource name (RESOURCE)

Specifies that only problem log entries that identify the specified failing resource name are shown.

*ALL

All entries are shown, regardless of which resource name, if any, is identified by the problem.

name

Specify the resource name.

Product (LICPGM)

Specifies that problem log entries that identify the specified failing software are shown.

Element 1: Program identifier

*ALL

All entries are shown regardless of what software is identified as failing.

Note: If *ALL is specified, any value other than *ALL for release and modification is ignored.

character-value

Specify the identification number of the licensed program.

Element 2: Release

*ALL

All entries that identify failing software from the specified licensed program are shown.

Note: If *ALL is specified, any value other than *ALL for modification is ignored.

character-value

Specify the two digit release level of the licensed program including leading zeroes. The release level must be a number 00 through 35.

Element 3: Modification level

*ALL

All entries that identify failing software from the specified licensed program and release are shown.

character-value

Specify the two digit modification number of the licensed program including leading zeroes. The modification number must be a number 00 through 09 or 0A through 0Z.

Function (FUNCTION)

Specifies that only problem log entries that identify the specified function are to be shown. The function is present only in user-detected problem log entries and represents a major functional area or product.

*ALL

All entries are shown regardless of what function ID, if any, is identified.

generic-function-identifier

Specify a generic function ID. A generic ID is a character string containing one or more of the initial characters of the function ID followed by an asterisk (*). If blank characters are included, the character string must be enclosed in apostrophes (').

function-identifier

Specify the complete function ID. If blank characters are included, the character string must be enclosed in apostrophes (').

Valid values for function ID are:

ID

Description

ALRT

Alerts

APF

Advanced printer function

APPC

Advanced program-to-program communications

APPN

Advanced Peer-to-Peer Networking function

APS

Advanced DBCS Printer Support program

ASYNC

Asynchronous communications

BAS

BASIC compiler

BGU

Business Graphics Utility

BSC

Binary synchronous communications

CBL

COBOL compiler

CGU

Character generator utility

CL

Control language

CSM

Communications and Systems Management

C400

C compiler

DDM

Distributed data management

DFU

Data file utility

DHCF

Distributed host command facility

DICT

Language dictionaries

DSNX

Distributed system node executive

ECS

Electronic customer support

FINANCE

Finance Communications

FTN

FORTRAN compiler

FTS

File transfer support

GDDM

Graphical Data Display Manager

ICF

Intersystem Communication Facility

IDU

Interactive data definition utility (IDDU)

INTRA

Intrasystem Communication

IPDS

Intelligent Printer Data Stream

ITF

Interactive terminal facility

LPDA

Link Problem Determination and Analysis

MIA

MI Assembler

MIGR

Migration

OBJD

Object distribution

OCL

S/36 operator control language

OFC

OfficeVision

OSP

IBM i

PAS

Pascal compiler

PASSTHRU

Pass-through

PC400

Client Access for Windows

PDM

Programming development manager

PL1

PL/I compiler

POSCOM

Point-of-Sale Communications Utility

QRY

Query

RETAIL

Retail Communications

REXX

REXX interpreter

RJE

Remote job entry

RLU

Report layout utility

RPFT

Performance Tools

RPG

RPG compiler

RSCS

Remote spooling communications subsystem

RWS

Remote work station

SDA

Screen design aid

SDLC

Synchronous Data Link Control

SEU

Source entry utility

SMU

IBM System Manager for i

SNADS

SNA distribution services

SNUF

SNA upline facility

SORT

Sort utility

SQL

SQL

SUU

System upgrade utility

TCPIP

TCP/IP Connectivity Utilities

TRLAN

Token ring network

TXT38

System/38-compatible Text Management

VMC

i5/OS Licensed Internal Code

VNET

RSCS/PROFS

WRD

Word processing

X21

X.21 public data network

X25

X.25 packet-switching data network

3270EM

3270 device emulation

802.3

Ethernet

Program (PGM)

Specifies whether only problem log entries that identify a specified failing program are shown. For machine detected problems, the failing program, if any, is identified by the most likely possible cause.

*ALL

All entries are shown regardless of whether a program is identified.

generic-name

Specify a generic program name. A generic name is a character string containing one or more characters followed by an asterisk (*).

name

Specify the program name.

Message identifier (MSGID)

Specifies whether only problem log entries that identify a specified message are shown.

*ALL

All entries are shown regardless of which message ID is associated with the problem.

generic-name

Specify a generic message identifier (ID). A generic ID is a character string containing one or more characters followed by an asterisk (*).

name

Specify the message identifier.

Origin (ORIGIN)

Specifies that only problem log entries that originated at the specified systems are shown.

Element 1: Network identifier

*ALL

All entries are shown regardless of the network ID of the origin system.

*NETATR

Only entries that originated on systems with the same local network ID as the one defined in the network attributes for this system are shown.

communications-name

Specify a network ID. Only entries that originated on systems with this local network ID are shown.

Element 2: Control point name

*ALL

All entries originating at systems with the specified network ID are shown.

*NETATR

Only entries that originated on systems with the same local control point name as the one defined in the network attributes for this system are shown.

communications-name

Specify a control point name.

Service number (SRVID)

Specifies whether only problem log entries that have the specified service assigned number are shown. This number was assigned when the problem was reported to IBM service support.

*ALL

All entries are shown regardless of the service assigned number, if any.

character-value

Specify the service assigned number.

Branch number (BRANCH)

Specifies whether only problem log entries that have the specified branch number are shown. This number was assigned when the problem was reported to IBM service support.

*ALL

All entries are shown regardless of the branch number, if any.

character-value

Specify the three-digit branch number for the problem log entry. All three digits must be specified.

Country or region number (COUNTRY)

Specifies whether only problem log entries that have the specified country or region number are shown. This number was assigned when the problem was reported to IBM service support.

*ALL

All entries are shown regardless of the country or region number, if any.

character-value

Specify the three-digit country or region number for the problem log entry. All three digits must be specified.

User assigned (ASNUSER)

User assigned (ASNUSER)

Specifies whether only problem log entries assigned to this user are shown.

*ALL

All problem log entries are shown.

user-name

Specify the user ID assigned to the problems to be shown.

Group assigned (GROUP)

Specifies the group in the filter to which the problem is assigned.

*ALL

All program log entries are displayed, regardless of the group assigned to them.

character-value

Specify the 10-character problem filter group assigned to the entry.

Note: The values are blank if problem log filtering is not used.

Problem type (PRBTYPE)

Specifies which type of problems to work with.

*ALL

All problem log entries are shown, regardless of the problem type.

1

Only machine-detected problems are shown.

2

Only user-detected problems are shown.

3

Only PTF order problems are shown.

4

Only application-detected problems are shown.

5

Only Client machine-detected problems are shown.

6

Only Client user-detected problems are shown.

Problem category (PRBCGY)

Specifies which category of problems to display.

*ALL

All problems are shown.

*REPORT

Problems that are logged and reported to the service provider are shown.

*CRITICAL

Problems that are critical are shown.

*LOGONLY

Problems that are logged, but not reported to the service provider, are shown.

Examples

Example 1: Displaying Entries with Status of OPENED or READY

WRKPRB   STATUS(*OPENED *READY) HDW(9347)

This command displays the Work with Problems panel, showing only those problem entries with a status of OPENED or READY which identify a failing device with type 9347.

Example 2: Displaying Current Day Problem Entries

WRKPRB   PERIOD((*AVAIL *CURRENT))

This command displays the Work with Problems panel, showing all problem entries that are created in the log on the current day.

Example 3: Displaying List of Hardware Problems

WRKPRB   SEV(1 2)  HARDWARE(9347 001 '10-7523489')

This command shows a list containing problems with the hardware specified by the user. The user has specified that the command track medium to high levels of severity.

Example 4: Displaying Problems That Have Been Opened

WRKPRB   STATUS(*OPENED)
         PERIOD((*AVAIL  *CURRENT) (120000  *CURRENT))
         LICPGM(5722SS1  03  00)  PGM(QNOPGM)

This command shows a list containing problems that have been opened during the period starting at midnight and ending at noon on the current day, and have not yet been analyzed. This command also identifies the specified licensed program identifier and program name as the probable cause of the failure.

Example 5: Displaying a List of Machine-Detected Problems

WRKPRB   RESOURCE(TAP01)  MSGID(CPF6788)

This command shows a list containing machine detected problems that were opened due to the message, CPF6788, having been sent to the system operator message queue and for which a problem analysis was done. The problem analysis was done to determine the resource name of the device suspected of failure, which in this case is device, TAP01. The list of problems includes user-detected problems. To get the user-detected problems, the user specified the resource name and message identifier by using the Analyze Problem (ANZPRB) command.

Example 6: Displaying a List of Reported Problems

WRKPRB   SRVID(12345)

This command shows a list containing problems that have been reported to an IBM service identifier.

Error messages

*ESCAPE Messages

CPF7A9C

Cannot work with the problem log at this time.

CPF7D41

Error occurred while logging order assistance request.

CPF7D42

Error occurred while performing database operation.

CPF9845

Error occurred while opening file &1.

CPF9871

Error occurred while processing.