Basic information for IBM Support

Before you call IBM Support, collect basic information about IBM® Guardium® (collector, aggregator, Central Manager; UNIX/Linux S-TAP; Windows S-TAP).

Use support must_gather commands, which can be run from the CLI to generate specific information about the state of any Guardium system. This information can also be collected through the Guardium GUI.

This information can be uploaded from the Guardium system and sent to IBM Support whenever a Problem Management Report (PMR) is logged.

Encrypt Must Gather

You can configure your system to encrypt the must gather output in Setup > Tools and Views > Global Profile.. The default value is unencrypted, and the must gather output is compressed. When the Encrypt Must Gather output check box is checked, all future must gather output is encrypted. You can also enable encryption with the store encrypt_must_gather on CLI command and disable it with the CLI command store encrypt_must_gather off.