IBM Storage Expert Care Basic

IBM® Storage Expert Care Basic is a support offering through IBM Storage Expert Care.

You can select the tier and number of years (1 - 5 years) that better fits your needs.

IBM Storage Expert Care Basic offers:
  • Hardware maintenance support with next business day onsite response.
    • Enhanced response time to 9x5 next business day onsite repair.
  • Support and Services
    • Support Line offers technical assistance to questions and answers for usage, installation, technical questions and to address product compatibility and interoperability concern.
    • IBM Support with Support Line opens a hardware case with machine type 4662 or FlashSystem 5200 system and type Q&A.
  • IBM Storage Insights
    • Automated ticket management.
    Warranty coverage years, models, and feature code tier information for Expert Care Basic for IBM FlashSystem 5200 systems.
    Table 1. Hardware MTM
    Years Machine Type Models Feature
    1 4662 6H2, 12G, 24G, 92G, UH6 ALJ1
    2 4662 6H2, 12G, 24G, 92G, UH6 ALJ2
    3 4662 6H2, 12G, 24G, 92G, UH6 ALJ3
    4 4662 6H2, 12G, 24G, 92G, UH6 ALJ4
    5 4662 6H2, 12G, 24G, 92G, UH6 ALJ5
    Table 2. Tier Information
    Machine Type and Model (MTM) Tier ID Description
    4663-B01 WTY0B01 1-year Expert Care Basic for IBM FlashSystem 5200 systems
    4663-B02 WTY0B02 2-year Expert Care Basic for IBM FlashSystem 5200 systems
    4663-B03 WTY0B03 3-year Expert Care Basic for IBM FlashSystem 5200 systems
    4663-B04 WTY0B04 4-year Expert Care Basic for IBM FlashSystem 5200 systems
    4663-B05 WTY0B05 5-year Expert Care Basic for IBM FlashSystem 5200 systems
    Table 3. Support Line storage feature codes types
    PID Feature code type Description Feature code
    5771-STG Orderable license Support 1 year per Server No Charge. M1Z9X4
    5772-NC2 Orderable license Support 2 year per Server No Charge. M0CAX4
    5773-STG Orderable license Support 3 year per Server No Charge. M1TVX4
    5774-NC4 Orderable license Support 4 year per Server No Charge. M3W4X4
    5775-STG Orderable license Support 5 year per Server No Charge. PACMDA