ESS Support
Contact details per topic:
- Elastic Capacity on Demand - ECODPROJ@us.ibm.com
- Power Capacity on Demand and Power Enterprise Pools 1.0 - PCOD@us.ibm.com
- Power Enterprise Pools 2.0
- for anything accessed via Cloud Management Console - IBM Support - product: Cloud Management Console
- ESS related problems with inventory - base resources, software entitlements, technical problems with ESS options - Customer Support Center (table below)
- Update Access keys:
- Missing key or failed renewal - open a Case by using the "Request Help" action or in FixCentral (only for internal users)
- General issues with the website - Customer Support Center
- Storage - DS8000, FlashSystem, TS series LTO - dsfa@us.ibm.com
- All other areas supported by the website - Customer Support Center
We are experiencing technical issues with our toll-free numbers, so in case there's a need to contact us, please use the non-toll- free numbers instead. Apologies for the inconvenience caused.
Toll-free numbers can only be accessed through fixed or landline phones. Mobile phone calls will not connect to these numbers.
Customer Support Center contacts:
| Country or region | Phone numbers | Support hours and languages | |
|---|---|---|---|
| Worldwide | wwswkeys@dk.ibm.com | If no phone number is listed for the wanted region: Non toll-free 44-2392-289-880 |
English support 24 x 7 unless listed differently |
| Australia | wwswkeys@dk.ibm.com | Toll-free 800-539-274-26 Additional toll-free 1-800 -992-402 Additional non toll-free 44-2392-289-491 |
8:00 AM - 5:00 PM AEST |
| Austria | wwswkeys@dk.ibm.com | Toll-free 0800-291-461 Additional non toll-free 44-2392-289-492 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (German support) 17:00 - 23:00 (After 17:00, English support. German if available.) |
| Belgium | wwswkeys@dk.ibm.com | French line: toll-free 0800-716-04 Additional non toll-free 44-2392-289-493 English line: toll-free 0800-738-21 Additional non toll-free 44-2392-289-494 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (French or English) 17:00 - 23:00 (After 17:00, English support. French if available.) |
| Bolivia | wwswkeys@dk.ibm.com | 09:00 - 18:00 BRT | |
| Brazil | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289-495 | 09:00 - 18:00 BRT |
| Canada | wwswkeys@dk.ibm.com | Toll-free 1-877-426-5397 Additional non toll-free 44-2392-289-496 |
8:00 AM - 5:00 PM EST |
| China,Hong Kong | wwswkeys@dk.ibm.com | Toll-free 800-539-274-26 | 8:00 AM - 5:00 PM AEST |
| Chile | wwswkeys@dk.ibm.com | 09:00 -18:00 BRT | |
| Columbia | wwswkeys@dk.ibm.com | 09:00 -18:00 BRT | |
| Cyprus | wwswkeys@dk.ibm.com | 08:00 - 23:00 EEST | |
| Denmark | wwswkeys@dk.ibm.com | Toll-free 80-32-16-19 Additional non toll-free 44-2392-289-501 |
08:00 - 23:00 CET |
| Ecuador | wwswkeys@dk.ibm.com | 09:00 -18:00 BRT | |
| Egypt | wwswkeys@dk.ibm.com | 08:00 - 23:00 CET | |
| Finland | wwswkeys@dk.ibm.com | Toll-free 0800-1-145-66 Additional non toll-free 44-2392-289-497 |
08:00 - 23:00 CET |
| France | wwswkeys@dk.ibm.com | Toll-free 0800-910-212 Additional non toll-free 44-2392-289-498 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (French support) 17:00 - 23:00 (After 17:00, English support. French support if available) |
| Germany | wwswkeys@dk.ibm.com | Toll-free 0800-181-7683 Additional non toll-free 44-2392-289-503 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (German support) 17:00 - 23:00 (After 17:00, English support. German support if available.) |
| Greece | wwswkeys@dk.ibm.com | 08:00 - 23:00 EEST | |
| India | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289-504 | 8:00 AM - 5:00 PM AEST |
| Indonesia | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289-505 | 8:00 AM - 5:00 PM AEST |
| Ireland | wwswkeys@dk.ibm.com | Toll-free 1-800-554-507 Additional non toll-free 44-2392-289-506 |
08:00 - 23:00 CET |
| Israel | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289-511 | 08:00 - 23:00 |
| Italy | wwswkeys@dk.ibm.com | Toll-free 800-876-319 Additional non toll-free 44-2392-289-507 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (Italian support) 17:00 - 23:00 (After 17:00, English support. Italian if available.) |
| Japan | wwswkeys@dk.ibm.com | Email support in Japanese Phone support in English only 24 x 7 support (English only) |
|
| Korea | wwswkeys@dk.ibm.com | toll-free 800-539-274-26 Additional non toll-free 44-2392-289-508 |
8:00 AM - 5:00 PM AEST |
| Luxembourg | wwswkeys@dk.ibm.com | Toll-free 0800-2250 Additional non toll-free 44-2392-289-509 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (French support) 17:00 - 23:00 (After 17:00, English support. French if available.) |
| Malaysia | wwswkeys@dk.ibm.com | Toll-free 800-539-274-26 | 08:00 - 17:00 MYT |
| Mexico | wwswkeys@dk.ibm.com | 09:00 - 19:00 | |
| Netherlands | wwswkeys@dk.ibm.com | toll-free 0800-022-3305 Additional non toll-free 44-2392-289-514 |
08:00 - 23:00 CET |
| New Zealand | wwswkeys@dk.ibm.com | toll-free 800 -539-274-26 Additional non toll-free 44-2392-289-515 |
08:00 am - 5:00 pm AEST |
| Norway | wwswkeys@dk.ibm.com | toll-free 80-01-00-62 Additional non toll-free 44-2392-289-516 |
08:00 - 23:00 CET |
| Pakistan | wwswkeys@dk.ibm.com | 08:00 - 23:00 CET | |
| Peru | wwswkeys@dk.ibm.com | 09:00 -18:00 BRT | |
| Portugal | wwswkeys@dk.ibm.com | toll-free 080-084-5770 Additional non toll-free 44-2392-289-517 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (Portuguese if available) 17:00 - 23:00 (After 17:00, English support. Portuguese if available.) |
| Saudi Arabia | wwswkeys@dk.ibm.com | 08:00 - 23:00 CET | |
| Singapore | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289518 | 8:00 AM - 5:00 PM AEST |
| South Africa | wwswkeys@dk.ibm.com | Additional non toll-free 44-2392-289-512 | 08:00 - 23:00 CET |
| Spain | wwswkeys@dk.ibm.com | toll-free 900-994-547 Additional non toll-free 44-2392-289-519 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (Spanish support available after 9:00 only) 17:00 - 23:00 (After 17:00, English support. Spanish if available.) |
| Sweden | wwswkeys@dk.ibm.com | toll-free 020-798-456 Additional non toll-free 44-2392-289-587 |
08:00 - 23:00 CET |
| Switzerland | wwswkeys@dk.ibm.com | French line toll-free 0800-837-195 Additional non toll-free 44-2392-289-588 German line toll-free 0800-553-084 Additional non toll-free 44-2392-289-589 Italian line toll-free 0800 -553-085 Additional non toll-free 44-2392-289-590 |
08:00 - 23:00 CET 09:00 - 17:00 Mon-Fri (French, German, Italian support) 17:00 - 23:00 (After 17:00, English support. Other languages if available.) |
| Taiwan | wwswkeys@dk.ibm.com | 08:00 AM - 5:00 PM CST | |
| Turkey | wwswkeys@dk.ibm.com | 08:00 - 23:00 CET | |
| United Kingdom | wwswkeys@dk.ibm.com | toll-free 0800-965-441 Additional non toll-free 44-2392-289-591 |
08:00 - 23:00 CET |
| Venezuela | wwswkeys@dk.ibm.com | 09:00 - 18:00 BRT | |
| US | wwswkeys@dk.ibm.com | toll-free 1-800-446-8989 Additional non toll-free 44-2392-289-592 |
6:00 AM - 5:00 PM MST |