408A - Gripper lost power
A gripper on the robotic accessor lost power. This could be caused by an improperly plugged cable, faulty gripper motor, or damaged robot control electronics. This fix procedure describes how to diagnose the issue, and if needed remove a stuck cartridge from the gripper.
Fix procedure
- Put the library in service mode:
- From the management GUI., go to .
- Choose option and then click the button.
- Open the front door.
- If a cartridge is inside the gripper, follow the “Cartridge removal from gripper”
procedure.Additional Troubleshooting:
- Manually move the grippers pickers and confirm no part is damaged and it moves freely. This can be done by moving the motor pulley with your fingers. Pay attention to the gripper fingers to ensure they are not damaged.
- Ensure that the gripper motor cable connector and cartridge present sensor cable connector are firmly seated at the GCC card and no damage to cables is visible.
- Close door.
- Calibrate the library. From the management GUI, go to and click .
- If calibrate fails go to Step 4, otherwise go to next step.
- Verify the library. From the management GUI, go to keep the default options and click
- If verification failed continue with next step, otherwise go to Step 6.
- Replace the robotic accessor:
- Replace the robotic accessor using the Robotic Accessor videos.
- Reset the LCC. From the management GUI, go to . Right click on the LCC node card and choose This process will log you out of the GUI..
- Close the front door and calibrate the library. From the management GUI, go to and click .
- Put the library online. From the management GUI., go to and choose option.
- Run Library Verify. From the management GUI, go to keep the default options and click
- If the problem persists, contact IBM support.
- If front LED lighting is solid yellow, then set the library online:
- From the management GUI., go to .
- Choose option and then click the button.
Attention: If the problem has occurred multiple times and still not resolved, go to contact IBM support.
Damaged Components
During the procedure, if any part is found
physically damaged, replace the applicable Customer Replacement Unit (CRU). See Customer service procedures.