Excluding specific items from recommendation

You can exclude one or more specific items from the recommendation list.

About this task

Note: This rule type excludes items from being recommended; it does not exclude them from becoming targets for the offer.

It is also possible to exclude all items that are NOT in the provided list. This feature is intended for print catalogs or call center recommendations where the recommendations must include only items in a specified list. Excluding items not in the provided list can enable cross-sells in the catalog itself and allow call center representatives to offer recommendations that are constrained to the specific print catalog that the caller has in hand.

Procedure

  1. Select the rule group in which to add the rule.
  2. On the Rules tab, click Add Rule.
  3. Select to apply the rule to All Targets, or limit the targets with a set of conditions. See Defining conditions to select rule targets
  4. Select Exclude.
  5. Drag the Page ID or Element IDbuilding block.
  6. In the Edit Rule Criterion dialog, select is in the following list, type a description, then type one or more item IDs, separated by commas. To exclude items that are NOT in the specified list, select is not in the following list
  7. Save the rule.