IBM Content Navigator, Version 2.0.3
Supports:
Content Manager, FileNet P8, OnDemand, OASIS CMIS
Troubleshooting problems with the IBM Content
Navigator web client
Troubleshoot problems and errors that occur when administering
and using the IBM® Content
Navigator web
client.
Cannot connect to a Content Manager OnDemand server
You might see errors when you try to connect or log in
to a Content Manager OnDemand server in
the IBM Content
Navigator administration
tool and desktop. These errors can occur if ODWEK is not configured correctly.
Cannot view recently added content or system items in the web client
Some information is cached on your web browser. If certain
items appear to be missing from the web client, click the Refresh button
in the IBM Content
Navigator interface
or close your session and log in again.
Cannot access pages in IBM Content Navigator
You might see an error when you access pages on IBM Content
Navigator if some configurations,
such as the database configuration, are still pending.
Resolving blank screens that occur when users log in to a desktop
When the database server is restarted, all of the IBM Content
Navigator systems under the database
server must be restarted from the web application server where IBM Content
Navigator is deployed. When the IBM Content
Navigator systems under the database
server are not restarted, users might experience a blank screen when
they log in to their desktops.
Different user names that are displayed in IBM Content Navigator
System properties and the global toolbar, which displays the logged in user, can
display various user name properties depending on your LDAP configuration and what is
configured in the Content Platform Engine settings. Use this
information to understand where and why you might find a short name (user ID), email alias,
display name, User Principal Name (UPN), or the full distinguished name (full DN) in
IBM Content
Navigator.