Support terms and resources

IBM Support is a one-stop-shop for customer support-related information.

To log a ticket, visit IBM Support at https://www.ibm.com/mysupport.

For more information, go to the following support web pages:

• IBM Support Guide

  https://www.ibm.com/support/pages/ibm-support-guide or https://www.ibm.com/support/pages/ibm-support-guide (technote with links to the support web sites)

• Information about adding new users to existing tickets

  https://www.ibm.com/mysupport/s/article/Adding-users-when-opening-a-case?

• Cognos® Analytics continuing support

  https://www.ibm.com/support/pages/cognos-analytics-continuing-support

• Escalation process

  https://www.ibm.com/support/pages/so-you-want-escalate-pmr-and-dont-know-how

• Case severity

  https://cloud.ibm.com/docs/get-support?topic=get-support-support-case-severity