About similar tickets

This AI algorithm discovers details about similar tickets that occurred in the past and are impacting the current application.

Important: Starting with IBM Cloud Pak® for AIOps version 4.1.0, similar incidents, such as from a ServiceNow integration, are called similar tickets.

When an incident occurs, it can be helpful to review details for similar tickets from the past to help determine a resolution. Similar tickets is an unsupervised learning algorithm that aggregates information from past similar tickets. It can also extract the steps used to fix previous tickets, if documented.

Training this AI algorithm will help you discover historical tickets to aid in the remediation of current problems. To train this algorithm, you must complete some initial setup tasks, as described in Setting up training for similar tickets.

Site reliability engineers (SREs) and other users responsible for application and service availability are able to access tickets in their ChatOps interface and within each ticket view historical similar tickets, as described in Managing incidents.